AV Solutions Specialist

The Solutions Specialist, A&E Technical Operations, works to support technical aspects of maintaining The CoLAB and Q-SYS interoperability with partner integrations. This individual will work very closely with the Alliances and Ecosystem, Product Development and Technical Support teams to create, test and troubleshoot partner centric system solutions. This position may require maintaining an elevated level of confidentiality on some projects. This individual will also contribute to the creation and maintenance of application notes, knowledge base articles and other documentation related to these partner integrations.

Base Pay Range 75,000 - 123,000
We will be accepting applications until a final candidate is identified.

The above reflects the pay range that QSC reasonably expects to pay for this role. This pay range also depends on various factors such as job duties and requirements, relevant experience and skills and geographic location. In addition to the base salary range, QSC offers a comprehensive package including but not limited to health benefits, 401K or Roth retirement plans, generous time off and profit sharing.

QSC thrives where innovative technology and compelling audio-visual experiences intersect. For over 50 years, QSC has pioneered the technology and solutions that enable immersive cinema, live performance audio, themed entertainment, digital collaboration and meeting experiences for our customers and partners around the world. A globally recognized innovator in the design, engineering, and manufacture of category leading high-performance loudspeakers, digital mixers, power amplifiers, audio processors, digital cinema solutions, and the Q-SYS software-based audio, video and control Ecosystem.

By joining the QSC team, you will be in a challenging, collaborative, fun, and innovative environment. We encourage employees to take ownership, to color outside the lines, and to imagine possibilities. Our culture is casual but dynamic, with cross-functional teams collaborating on creating memorable audio-visual experiences that deliver joy to people, wherever they are. At QSC, fun and hard work go hand in hand. Join us and make a difference in the way people experience movies, meetings, presentations, live performances, and much more.

Q-SYS is a cloud-manageable audio, video and control (AV&C) Platform built around a modern, standards-based IT architecture. With established solutions across Corporate, Education, Hospitality, Venues & Events, Cinema, Government, Healthcare, and Transportation, Q-SYS redefines what is possible for live and virtual experiences by uniting hardware and software partners, developers, and creators.

QSC Pro Audio delivers high-performance loudspeakers, digital mixers, power amplifiers, software and accessories. Our innovative products and solutions, supported with free training & education and unparalleled customer service, set the stage for creators, performers, and entertainment providers to confidently deliver impactful experiences for their audiences.

The CoLAB:
Responsible for day-to-day operation and coordination of activities in The CoLAB including scheduling and execution of internal and external facing engagements. Be the primary lead driving partner centric innovations and experiments that extend the capabilities and automation of the Q-SYS ecosystem. Represent Q-SYS in meetings involving both internal and external customers, partners, and stakeholders. Collaborate with the rest of the Technical Operations team on the ongoing advancement and evolution of the space.

Technical Support:
Responsible for maintaining communications and relationships between A&E and Q-SYS support teams including ongoing training and documentation efforts. Manages and executes internal case escalation testing when, and as, appropriate for partner related troubleshooting. Facilitates partner support communications and shared escalation paths.

Partner Interoperability:
Responsible for organizing and executing certification related testing, both internal and external, for Q-SYS and Partner solutions. Work with interdepartmental and external teams to achieve desired outcomes.

Tradeshows and Events
Work with internal and external teams on technical partner integrations at tradeshows and events. Represent Q-SYS at some of these events.

BA/BS degree in a technical/engineering discipline, or equivalent experience
• CTS, CTS-D or similar Avixa technical certification desired
• Q-SYS Level 1 certified, Level 2 preferred
• At least 5-years experience in the AV Integration industry with emphasis in system design and commissioning
• At least 3 years Installation and Commissioning Experience with Q-SYS systems
• In-depth understanding of audio, video and control principles and algorithms
• Understanding of standard networking protocols and best practices
• Strong understanding of and experience with collaboration platforms and products
• Proven success in working cross-functionally both internally and externally
• Must have strong verbal skills with consultative professional business acumen
• Proficient writing skills for technical support and knowledge base articles
• Creative thinker; comfortable with ambiguity