Claims Adjuster Trainee

Claims Adjuster Trainee **Job Number**

: 188221 Join one of FORTUNEs 100 Best Companies to Work For!

As a **claims adjuster trainee**, youll learn how to help customers get back on the road after an accident. This is not a field position which means youll be building relationships with customers over the phone. In a fast-paced environment, youll learn how to resolve a full case load of claims efficiently while managing the claims process from start to finish. Youll have the support of a collaborative team and ongoing coaching from leaders. Well also teach you the insurance stuff providing in-depth training on property damage and insurance contracts so you can confidently and independently adjust claims.

Starting your role from home, youll be provided virtual training and onboarding. Youll eventually transition into a hybrid in-office schedule where work from home days are possible, when we are ready to open our offices.

**Duties & responsibilities (upon completion of training)**

* Determine coverage

* Determine liability (whos at fault for the damages)

* Interview customers, claimants, and witnesses

* Partner with appraisers/estimators to manage vehicle repairs

* Negotiate with customers and other insurance carriers and resolve claims

**Must-have qualifications**

* Bachelor's degree or higher

* Instead of the above, a high school diploma/GED or higher and a combined total of five years post-secondary and/or relevant work experience

**Schedule:** During onboarding (first three months), Mon-Fri 8:30am-5:30pm; after onboarding, Mon-Fri 8am-5pm (to accommodate our customers, the commitment to work an occasional Saturday determined by business need)

**Compensation**

* Once you complete training and pass any necessary testing requirements, your salary will be $53,700-$56,700/year, however, for the first few months you will be paid hourly based on your annual salary

* Gainshare bonus up to 16 % of your eligible earnings based on company performance

* An additional 10% when you work evening or weekend hours

**Benefits**

* 401(k) with dollar-for-dollar company match up to 6%

* Medical, dental & vision, including free preventative care

* Wellness & mental health programs

* Health care flexible spending accounts, health savings accounts, & life insurance

* Paid time off

* Paid & unpaid sick leave where applicable, as well as short & long-term disability

* Parental & family leave; military leave & pay

* Diverse, inclusive & welcoming culture with Employee Resource Groups

* Career development & tuition assistance

Equal Opportunity Employer

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**Primary Location**

: United States-Massachusetts-Springfield