Logistics Specialist - Customer Service - (Transcon Outbound)

**Logistics Specialist - Customer Service - (Transcon Outbound)**

* 425 Valley Dr, Brisbane, CA 94005, USA

* Full-time

**Company Description**

Were not in the shipping business; were in the information business -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

* 18,000 trained professionals

* 250+ locations worldwide

* Fortune 500

* Globally unified systems

**Job Description**

The Transcon Outbound Customer Service Agent is a dynamic role with a multitude of demands placed upon the individual from numerous sources and delivered in many forms. It is essential the Transcon Outbound Customer Service Agent maintains a well-organized desk and a key understanding of expectation in order to effectively prioritize said workload while coordinating with internal and external stake holders.

**Major duties and responsibilities**

* Manage daily workflow to ensure all deliveries are dispatched timely and within expectations

* Enter data efficiently, accurately and timely for KPIs and finance

* Track and Trace and manage on time deliveries

* Interact professionally and courteously with customers and co-workers.

* Contribute to maintaining good relationships with service providers.

* Meet compliance at all times to regulations internal and external in accordance with government regulations.

* Understand department process flow, and look for best practices to improve operational efficiency and productivity.

* Remain proactive, flexible and helpful in managing change.

* Access and follow all current customers standard operating procedures.

* Meet KPI standards in accordance with the Companys procedures.

* Communicate timely and completely with the network.

* Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

* Adhere to the companys 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

* Daily activities will be acted upon with a sense of urgency with the objective of timely execution and efficient execution of expectations. The Transcon Outbound Agent will be driven by their attention to detail and their focus towards continual improvement.

**Qualifications**

* Fully proficient with various software applications (MS-Office, Word, Excel, Powerpoint)

* 10-key by touch

* 45 WPM + Typing speed

* Displayed ability to work independently with minimal supervision

* Ability to identify opportunities for improvement, suggest such opportunity to management and develop the procedure necessary to implement

* Functions efficiently in a high stress environment

* Willing to work overtime

* An intimate understanding of Export Compliance

* Certifications including: Certified Export Clearance Specialist, Dangerous Goods Ground and Air, IATA/FIATA, Export Compliance Specialist, Customs Broker, Sales Certification, Transition and Implementation

**Additional Information**

Local Candidates only, No relocation offered

Expeditors offers excellent benefits

* Paid Vacation, Holiday, Sick Time

* Health Plan: Medical, Prescription Drug, Dental and Vision

* Life and Long Term Disability Insurance

* 401(k) Retirement Savings Plan (US only)

* Employee Stock Purchase Plan

* Training and Personnel Development Program

* 9:00AM to 6:00PM M-F

All your information will be kept confidential according to EEO guidelines.

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**Job Location**

Logistics Specialist - Customer Service - (Transcon Outbound)

* 425 Valley Dr, Brisbane, CA 94005, USA

* Full-time