Supervisor, Clinical Services

The Job/What You'll Do:

The Supervisor, Clinical Services effectively initiates, communicates and collaborates with the contact center leadership on program service delivery, training, and clinical initiatives. Directly supervises a team of crisis specialists, peer support specialists, and team leads to assist with skill development and delivery of crisis intervention services that incorporate brief interventions and crisis risk screenings with trauma-informed practices.

Responsibilities:

• Conduct clinical oversight and administrative supervision as required through crisis center procedure and Director of Crisis Serivces in our 24/7/365 Contact Center.
• Use appropriate methods and a flexible interpersonal style to help coach others: provide timely guidance and feedback services.
• Assist in the development, review, and update of crisis services and clinical policies: responsible for crisis services and clinical procedures.
• Monitor and evaluate clinical and crisis key performance indicators (clinical and operations).
• Complete quality and compliance audits; ensure aggregate and individual feedback loops for performance improvement.
• Provide coaching and oversight to team leads for effective management of call center operations.
• Responsible for implementation of trauma informed care practices into clinical oversight, supervision and policies.
• Training of all new team leads crisis agents and peer support specialists.
• Rotating clinical on-call responsibilities
• Real time staff support through clinical staffing, call monitoring and answering of incoming crisis calls when needed.
• Other tasks as assigned.

Knowledge, Skills, Abilities:

• Critical thinking skills and effective decision-making within the context of the organization's culture;
• Flexible interpersonal style to help coach others; Provides timely guidance and feedback;
• Results in task accomplishment;
• Clear/concise/logical verbal and written business communication for the execution of vision and strategic initiatives;
• Plans effectively; establishes courses of action for self and others to ensure work is completed efficiently;
• Maintains effectiveness when experiencing major changes in work tasks or environment;
• Adjusts effectively to new processes;
• Builds and maintains collaborative relationships that facilitate the accomplishment of goals;
• Technical, industry-specific knowledge about healthcare, behavioral health, crisis services, and clinical standards of practice.

Education & Experience:

• Master's Degree in behavioral health or related field. Current LMHP with at least two years post-license experience preferably in crisis intervention,
• Current Oklahoma Licensed Mental Health Professional,
• 2-5 years of related behavioral health industry experience,
• 2+ years of crisis intervention experience preferred,
• 1+ year of supervisor experience preferred.

Work Location: Hybrid Schedule: Wednesday-Saturday 0700-1700