Barback/Food Runner- PM Shift

Compensation Type: Hourly Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:

 

Situated at the end of famed Canal Street, The Westin New Orleans offers stunning views of the mighty Mississippi River and the French Quarter. Guests are just steps from the Shops at Canal Place and Harrah’s Casino and a short walk to the excitement of Bourbon Street and the Ernest N. Morial Convention Center. The hotel features 462 rooms and suites, including a Presidential Suite, with Westin's signature Heavenly® bedding, 34,000-sq-ft of event space, a fully equipped WestinWORKOUT fitness center, a lobby bar Observatory 11 with the best view of the French Quarter anywhere, and a new restaurant Bistro at the Bend.

 

 

Overview:

The Barback/Food Runner is responsible for helping the bartender in the daily operation of the bar, as well as running food orders from the kitchen.

Responsibilities:

Must be able to effectively communicate, both verbally and written, with all level of employees and
guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and serviceoriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling,
which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper
uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving
problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet
appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Maintain a friendly and warm demeanor at all times.

 

Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow
employees.
Be responsible for receiving all liquor, beer and wine from storeroom in a daily basis.
Maintain the cleanliness of the bar, refrigerators, and service areas of the bar in an organized manner.
Replenish all liquor, beer and wine as needed in the bar during the shift.
Be familiar with beverages, cocktails and hotel mixing portion control according to hotel standards.
Assist in opening and closing side-work as assigned.
Assist in ensuring the cleanliness and tidiness of the bar or lounge areas.
Assist with maintaining beverage cost.
Follow prescribed procedures in serving alcohol with care to avoid any challenges with intoxicated guests.
Retrieve all food items from kitchen and deliver to customers according to proper service standards.
Ensure overall guest satisfaction.

Qualifications:

Education & Experience:
• High School diploma or equivalent and/or experience in a hotel or related field preferred.
• At least 1 year of progressive experience in a hotel or a related field required.
Physical requirements:
• Flexible and long hours sometimes required.
• Very heavy work - Exerting in excess of 100 pounds of force occasionally, and /or 50 pounds of force
frequently and/or 20 ponds of force constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during the entire shift.