Case Manager (P/T)

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Job Objective:

As the Case Worker you will provide emergency transactional services to low-income applicants, assisting them in meeting their basic needs during a crisis ensuring that the Mission of The Salvation Army is effectively carried out.

The Case Manager

What You Will Do:

• Meets with applicants; assists with application processes; assesses needs for food, utilities, housing, shelter, emotional support, spiritual care, or other needs.; determines eligibility for resources; develops plans to address the presenting problem and provide support for peripheral issues
• Provides information on resources; utilizes a person-centered approach to educate applicants utilizing a financial toolkit; coaches applicants on ways to reduce energy consumption as applicable
• Maintains working relationships with community agencies for awareness of available services, coordinates services and communicates about cases, assures that valid releases of information are on file
• Enhances personal knowledge and skill through regional and divisional educational forums
• Uses electronic database to enter, retrieve, and maintain accurate case records per protocols
• Manages client service transactions, monitors fund balances, and requests funding as appropriate
• Fulfills ad hoc and periodic survey requests, and provides information needed for reports to administration
• Assist with Pathway of Hope recruitment
• Other tasks as assigned by leadership

Minimum Qualifications: The requirements listed below are representative of the minimal education, experience, skills, and/or abilities required for this position.

• Education: Bachelor's degree in social work, psychology, sociology, or related field; or an equivalent combination of education and professional work experience.
• Background Checks: Position requires a background check to be completed and all background check results will be reviewed.
• Experience: 1 or more years of applicant interview experience (desired). Experience working with low-income populations (preferred)
• Certifications: Must have a valid driver's license and maintain The Salvation Army Driver's qualification standard; must complete Safe From Harm training within the first 90 days of employment. Must complete Case Manager Certification Program within 120 days of employment.

Skills/Abilities:

• Able to speak, write and understand English in a manner sufficient for effective communication with leadership, field personnel, and clientele.
• Computer proficiency with Microsoft products and ability to learn electronic reporting systems.
• Learn and adhere to The Salvation Army Social Services Code of Ethics.
• Adhere to professional codes of ethics as they apply to professional licensing.
• Understand and adhere to professional boundaries within and outside of the organization.
• Maintain client confidentiality and obtain appropriate releases of information.
• Demonstrate a continued effort to increase self-awareness and to better understand other cultures and issues of social justice, and promote racial understanding and reconciliation.
• Communication: Ability to effectively receive and express ideas, both written and verbal; using clear and concise vocabulary and active listening skills.
• Customer Service: A desire to serve others by focusing efforts on listening and responding effectively to questions, providing services, and evaluating customer satisfaction.
• Empathy: Ability to identify with or be sensitive to the feelings and experiences of others.
• Problem Solving: Ability to recognize courses of action to handle problems, gathering and organizing information, identifying cause and effect relationships, and applying contingency plans to solve those problems.
• Decision Making: Ability to select and commit to an effective course of action by understanding issues, comparing solutions and drawing conclusions to resolve problems.
• Adaptability: Ability to fit into a changing work environment, priorities or organization needs by staying open-minded and being able to change based of new information
• Initiative: Ability to act promptly and take steps to solve or settle an issue proactively.
• Teamwork: Effectively interacts with people by being able to share and receive information that supports team goals.

Supervisory Responsibility: Supervision of volunteers and interns only.

The physical requirements described here are representative of those that must be met by an employee to successfully perform the duties of this job. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job.

Physical Requirements Include:

• Good speaking, hearing and vision ability, and excellent manual dexterity
• Lifting, pulling, and pushing of materials up to 25 pounds
• May require bending, squatting, walking.
• May require standing for extended

Travel: Most of the travel will be within LaPorte County however mutually agreed upon conferences may occasionally require travel

Working Conditions: Work is performed in an office environment; may require seasonal evening or weekend duties.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.

Indiana Division

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