IT Business Relationship Manager

LIVING OUR VALUES

All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all of our associates, shareholders, and the communities in which we live.

JOB SUMMARY

IT Business Relationship Manager (BRM) under the direction of the IT Manager, Dealer Solutions is a highly skilled IT professional supporting Technology integrations for dealerships in the GST Region. The BRM is responsible for developing strong relationships in the dealership to ensure proper alignment and integration with GST and Toyota Motors North America (TMNA) systems. The BRM requires the ability to escalate and prioritize issues effectively, influence dealers to adopt best business practices for Toyota dealer technology and collaborate with internal teams to implement enhancements and deliver effective training programs.

ESSENTIAL FUNCTIONS

• Develop and maintain a functional understanding of all dealer IT solutions provided by GST and TMNA.
• Stay abreast of technological advancements and updates within the automotive industry.
• Establish and cultivate strong relationships with dealer leadership to understand their unique IT needs.
• Forge a strong partnership with GST Field Operations to support dealers.
• Act as a key contact for dealers regarding GST and TMNA IT solutions and services.
• Ability to problem solve with Dealers based on available technology configuration and unique business processes.
• Identify, escalate, and prioritize IT issues impacting dealers, ensuring timely resolution by collaborating with GST and TMNA teams.
• Communicate effectively with internal and external stakeholders to manage expectations and provide status updates.
• Collaborate with Field operations to develop and deliver effective training programs on new technologies and launches.
• Ensure dealers are well-prepared and trained to maximize the benefits of new IT solutions.
• Inform and collaborate with dealers to implement best business practices for Toyota dealer technology.
• Provide guidance and support to dealers in optimizing their use of IT solutions for improved efficiency and customer satisfaction.
• Solicit and compile feedback from dealers to continuously improve Technology solutions.
• Work closely with internal teams to recommend and prioritize enhancements that align with dealer needs and improve customer experience.
• Other duties may be assigned.

QUALIFICATIONS

Bachelor's degree in Information Technology, Computer Science, or a related field; plus 5-8 years of experience in Computer Science, MIS, or other business discipline, or equivalent combination of education and experience.

Other qualifications:

• Proven experience in IT solutions, preferably in the automotive industry.
• Strong communication and interpersonal skills to build and maintain relationships.
• Ability to analyze and prioritize issues, providing effective solutions in a fast-paced environment.
• Demonstrated ability to influence and guide stakeholders towards best business practices.
• Familiarity with GST and TMNA dealer IT solutions is a plus.

Additional Soft Skills:

• Strong interpersonal skills; promoting healthy relationships and team dynamics.
• Strong capability to plan and align work with regards to a sense of urgency and priority.
• Strong capability to provide Business Insight.
• Strong ability to influence organizational stakeholders.
• A problem-solving attitude that can adapt to varying timelines.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

CERTIFICATES, LICENSES, REGISTRATIONS*

None required.

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the work day; and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate is occasionally required to travel to other sites, including out-of-state, where applicable, for business. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. While the job is generally performed in an office environment, the associate is occasionally exposed to wet and/or humid conditions, areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present, and outside weather conditions. The noise level in the office environment is typically quiet, but the associate may be occasionally exposed to loud noise levels.

TRAVEL REQUIRED

The job requires significant domestic travel (up to 50% of the time). The associate is frequently required to travel to other sites, including out-of-state, where applicable, for business purposes. A large amount of this travel involves driving a company vehicle.

The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing.

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TOTAL REWARDS
Our Total Rewards package is an integral part of how we recognize our associates' contributions as well as attract, retain and reward the most qualified employees. We are committed to providing a fair and competitive compensation structure that includes base pay and performance based rewards, where applicable. Compensation is based on various factors including, but not limited to, skill set, experience, qualifications and job-related requirements. Our benefits include medical, dental, and vision along with wellness programs, retirement plans, paid leave and much more! To learn more about these programs and many more, take a tour of our