RMA Coordinator

The Returned Material Authorization (RMA) Coordinator is customer focused, able to follow and develop processes and willing to take on additional duties which can include trouble shooting and repair. This position will interface with the company's customer service team and the plant departments as needed to coordinate the RMA returns. The RMA Coordinator may work directly with customers to address their needs and expectations. This position is responsible for receiving customer product returns and helping to performing post return analysis and follow-up.

ESSENTIAL DUTIES and RESPONSIBILITIES (necessary competencies):

Duties include but are not limited to:

• Interface with Customer Service to directly authorize returns from the customer.
• Handle the day-to-day RMA Receiving activities (utilizing SAP and the RMA tracking database)
• Perform basic analysis on RMA returns
• Ensure a high level of customer service is delivered to all customers, in accordance with customer expectations and requirements
• Work closely with internal departments such as Operations, Customer Service / Technical Support, Quality, Engineering, and Logistics as required
• Prepare RMA tracking reports showing process efficiency
• Assist in trouble shooting as required.
• Perform basic inspection tasks as required

QUALIFICATIONS and COMPETENCIES:

To perform this job successfully, an individual must be team oriented and have the ability to effectively interact with all support functions and customers (if needed). In addition, good written and verbal communication skills and attention to detail are a must. A strong determination and commitment to managing problems through to resolution is also a key attribute of this role.

EDUCATION and EXPERIENCE CREDENTIALS:

High School education or equivalent, preferred

2 year of manufacturing and/or customer service experience

Understanding and adherence to Support / Operations Best Practices is a must

Must work well in a fast-paced environment with dynamic requirements and priorities

Being adept with MS Office tools such as Word, Excel and Outlook is necessary

Experience with ERP systems such as SAP is a plus

Return or Warranty administration experience for a hardware vendor would be useful

Basic understanding of hand measurement gages and technics

PHYSICAL DEMANDS:

Employee may occasionally be required to lift/ move up to 25 lbs. and stand up to 50% of the time. Specific vision abilities required by this job include close vision, distant vision, color and peripheral vision.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is exposed to an industrial environment including moving mechanical parts. The noise level in the work environment may be loud during some periods.

• Medical, Dental, Vision and Prescription Drug Coverage

• Spending accounts (HSA, Health Care FSA and Dependent Care FSA)

• Paid Time Off and Holidays

• 401k Retirement Plan with Matching Employer Contributions

• Life and Accidental Death & Dismemberment (AD&D) Insurance

• Paid Leaves

• Tuition Assistance

Regal Rexnord Corporation ("Regal Rexnord") is a leading manufacturer of electric motors, electrical motion controls, power generation and mechanical power transmission products and sub-systems, serving customers around the world in the general industrial, consumer, commercial construction, food & beverage, and alternative energy end markets, among others. Regal Rexnord sells its products and solutions to OEMs, through distributors, and directly to end-users. Regal Rexnord is a $7.2B company with 36,000 associates globally.

You may not know it, but Regal Rexnord impacts your life every day. The company's products enable the fans in HVAC systems that keep us comfortable; the power source that keeps smart buildings running; the agricultural and food service equipment that keeps us fed; and the conveyer systems that keep e-commerce flowing, to name a few of the applications where our products are used.

Regal Rexnord's business purpose is to create a better tomorrow by energy-efficiently converting power into motion. This means creating innovative solutions while focusing on both customer needs and the company's commitment to sustainability. The company's industrial powertrain and automation solutions offerings are an important part of the company's growth strategy. The company's strategy includes leveraging 80/20 to prioritize all activities, including product excellence, operational excellence and commercial excellence (i) driving organic sales growth through the introduction of innovative new products, with a particular focus on improving energy efficiency, (ii) establishing and maintaining new customers, as well as developing new opportunities with existing customers, (iii) participating in higher growth end markets and geographies, and (iv) identifying and consummating strategic, value creating acquisitions.

Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills.

Notification to Agencies: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.