Site Operations Manager

Description

The Leidos Digital & Modernization Group is seeking a Site Operations Manager to lead all IT Service Operations tasks at The Pentagon – The candidate will interface with the 844th Communications Squadron Operations Flight Director and Leidos Site Lead to meet all operational requirements.

 

• Delivers world class information technology services to over ten thousand military, civilian, and contractor customers at the Pentagon (PNT).

• Manages a mid-sized team consisting of experienced professionals comprised of both Leidos and partner employees.

• Directs day-to-day Field Services at PNT including job control, desktop support, help desk, routine requirements, technical refresh, personal wireless and overall customer service.

• Works with the PNT Site Lead to ensure all work is prioritized, coordinated, documented and deconflicted to meet program requirements and key performance indicators.

• Develops weekly briefs to highlight mission accomplishments and shortfalls to the 844th Communications Squadron’s leadership.

• Attends and provides input for the Daily Operational Operations Update and the 844th Communications Group Operations Update.

• Holds daily internal synchronization meetings across Field Service teams to ensure technicians and team leads understand daily ticket priorities and workloads.

• Ensures all contract performance metrics are exceeded / met, metrics include response time, ticket closure time etc.

• Proactively reviews processes for gaps and inefficiencies, making recommendations to stakeholders to ensure exceptional service fulfillment.

• Ensures workstation age posture is within agreed standards across within PNT’s area of responsibility, updating roughly 3600 workstations annually.

• Acts as the bridge between Logistics and the customer, ensuring assets (workstations and accessories) are issued and received with proper chain of custody documentation.

• Coordinates with Logistics and Enterprise Imaging to ensure required number of assets are available on site to meet customer demand.

• Leads, directs and reviews the work of team who exercise latitude and independence in their assignments.

Basic Qualifications:

• Requires a BA/BS or equivalent experience and 5+ years or prior relevant experience or Masters with 3+ years of prior relevant experience, additional years of experience will be accepted lieu of a degree.

• Possess a current DoD Secret clearance.  

• Current IA Certifications such as Security+, CISSP, etc.

• Advanced knowledge and experience with desktop support and helpdesk principles.

• IT support team lead experience / ability.

Preferred Qualifications:

• BA/BS or equivalent experience and 5+ years or prior relevant experience or Masters with 3+ years of prior relevant experience.  

• 2+ years of experience supervising or leading teams or projects.

• Familiarity with IT support in a DOD environment.

• Familiar with Remedy.

Original Posting Date:2024-02-06

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:Pay Range $87,100.00 - $157,450.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.