Customer Service Representative

** Customer Service Representative**

**Job Category****:** Customer Service **Requisition Number****:** CUSTO021200 Showing 1 location **Job Details**

**Description**

**Waltham Services** has been in business for over **125 years**. We are the leading pest control provider throughout New England. Our company is committed to protecting and preserving the people, property, and public health of our customers, with regard to pest control and prevention. Established in 1893, Waltham is New Englands premier supplier of pest control services. We have a rich history and a bright future.

We are seeking a client-facing, professional **Customer Service Representative** with patience, accountability, and a genuine passion for providing a quality customer experience. Excellent communication, organization, and problem-solving skills are crucial within our fast-paced service industry business. The **CSR** is responsible for developing the relationships between our customers, service technicians, and operations.

This position would be located in our **Pembroke, MA** branch office**.** If you are a collaborative partner with a strong work ethic, who enjoys providing support and assisting others; this may be the right fit for you.

****In this role, you will be required to:****

* Provide exceptional customer service to clients and colleagues

* Provide proactive & timely customer follow-up; resolving customer issues & concerns

* Respond to service and sales inquiries & communicate to field operations

* Maintain accurate records utilizing customer service software applications

* Partner with management to manage expectations and meet deadlines

* Manage administrative requests and tasks

* Prioritize, plan and complete special projects, and assignments

* Facilitate accounts receivable and collection efforts

* Respond & follow-up on leads and referrals

* Assist in scheduling of service routes & coordinating schedules

****HERES WHAT WE HAVE TO OFFER..****

* Competitive hourly compensation

* Comprehensive benefit package

* Medical, Dental, Vision, 401K, Stock Purchase, Tuition Reimbursement, and MORE!

* Paid Time Off (Holiday/Vacation/Sick)

* Opportunities for growth, development, and advancement

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*****APPLY TODAY for IMMEDIATE CONSIDERATION!*****

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* **Waltham Pest Services** stands on three principles - Do what you say you are going to do, deliver quality work in all areas, and treat everyone with dignity and respect.

* The Pest Management Industry is growing and is a recession-resistant line of business

* **Waltham** is financially stable and a growing subsidiary of **, (NYSE: ROL)**, headquartered in Atlanta, GA

*****Find out more about our industry and our sales culture by checking out our videos:*****

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**Requirements:** We require the ability to pass a drug screen. Candidates must meet physical job requirements and safely perform the following job duties with or without accommodations as well as the ability to obtain the appropriate pesticide license (if required) within the first 90 days of employment (company paid).

**Skills**

**Required**

**Listening** *Advanced* **Problem solving** *Advanced* **Responsibility** *Advanced* **Multitasking** *Advanced* **Customer Service** *Advanced* **Microsoft Office** *Advanced* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Goal Completion****:** Inspired to perform well by the completion of tasks **Job Security****:** Inspired to perform well by the knowledge that your job is safe **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Education**

**Required**

High School/GED or better.

**Experience**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)