Part Time Concierge

** Part Time Concierge**

** Vitality Victoria**

** Victoria, TX**

This can be either a FT or PT role. Candidate's choice! **GENERAL PURPOSE:**

Manage reception desk and perform administrative duties. Greet visitors at communitys front reception desk. Represents community to visitors and callers in a professional, pleasant and courteous manner; ensures their questions and needs are directed to the appropriate person.

**RESPONSIBILITIES:**

* Maintains basic knowledge of computer software and internet platforms with typing skills

* Staff reception desk continuously during assigned period.

* Arrange coverage of reception desk during break and lunch periods.

* Graciously greet all visitors and politely assist them as necessary.

* Respond to residents and family members questions and concerns and share important information with the Executive Director or Business Office Director as is appropriate.

* Respond and appropriately handle emergency situations that may arise in a calm, professional manner.

* Maintain Resident and Guest Register.

* Promptly answer the telephone, directing calls to appropriate persons or relaying messages.

* Process payments for Community purchases.

* Organize incoming mail and ensure that it is distributed to the appropriate person.

* Assist in telephone inquiries in the absence of an immediately available Marketing person in obtaining information from inquiry including at minimum call back information.

* Monitor resident call system and ensure staff response (if call system is adjacent to the reception desk).

* Monitor exit alarm system and ensure staff response.

* Perform simple, routine maintenance of office equipment.

* Compile resident move-in packets.

* Perform marketing duties, including but not limited to:

+ executing tours for prospective residents;

+ recording and reporting deposits received from prospective residents;

+ entering current and prospective resident information into community contact system;

* Coding and submitting accounts payable invoices, submitting staff mileage and expenses, and complete daily deposit in absence of the Business Office Director.

* Respect dignity and confidentiality standards and promote resident rights.

* Complete or assist with special projects as requested by community or senior management.

* Adheres to all policies and procedures of the company.

* Perform other duties as assigned by Business Office Director.

**SKILLS and QUALIFICATIONS:**

* Must be at least 18 years old.

* Highschool diploma or GED

* Ability to speak effectively before groups of customers or team members of the organization.

* Demonstrate ability to communicate effectively in English, both verbally and in writing.

* Have a basic level of a skill and can follow written or verbal instructions.

* Has basic technical skills to complete a few repetitive and well-defined duties.

* Has a basic knowledge of the organization in order to answer basic questions.

* Must have patience, tact, cheerful disposition and enthusiasm, as well as be willing to handle residents based on whatever maturity level in which they are currently functioning.

* Meet state or provincial health related requirements.

* Desire to work and interact with older adults and their families

* Must possess excellent organizational skills and multi-tasking abilities.

* Working knowledge of basic accounting terminology and processes.

* Projects a positive and professional image at all times.

* Maintain any other certification as required by state or provincial regulations.