New and Used Service Coordinator

Job Title: Service Coordinator

Job Summary: We are seeking a highly organized and detail-oriented Service Coordinator to join our team. The Service Coordinator will be responsible for managing and coordinating all aspects of our service operations, including scheduling, dispatching, and customer service. The ideal candidate will have excellent communication skills, be able to multitask, and have a strong customer service orientation.

Responsibilities:

• Manage and coordinate all aspects of service operations, including scheduling, dispatching, and customer service
• Ensure timely and efficient delivery of services to customers
• Monitor service requests and assign technicians to appropriate jobs
• Communicate with customers to schedule appointments and provide updates on service status
• Maintain accurate records of service requests, work orders, and customer interactions
• Collaborate with other departments to ensure smooth service delivery
• Identify opportunities for process improvement and implement changes as needed

Requirements:

• 2+ years of experience in service coordination or related field
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Customer service orientation
• Proficiency in Microsoft Office and service management software

Truck Country / Stoops Freightliner-Quality Trailer is one of the largest Freightliner dealership groups in the U.S. today, serving customers at locations in Illinois, Indiana, Ohio, and Wisconsin. For nearly 60 years, Truck Country/Stoops has offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and convenient financing options.

Truck Country / Stoops Freightliner-Quality Trailer is part of McCoy group, Inc., which was founded in 1958 by Robert McCoy in Shullsburg, WI. Today the company is still family-owned and is operated in the leadership of the McCoy family.

Affirmative Action/Equal Opportunity Employer - Qualified women, minorities and people with disabilities encouraged to apply.