Community Life Service Coordinator

Position: Community Life Service Coordinator

Location: Boston, MA

Must be bilingual in English and Cantonese

About The Community Builders

The Community Builders, Inc. (TCB) is an entrepreneurial real estate developer and owner. Our mission is to build and sustain strong communities where all people can thrive. We envision a world with vibrant, safe and inclusive neighborhoods where all people live in healthy homes with equitable access to resources and opportunities to pursue their dreams, and we work to make that vision a reality. Founded in 1964, TCB currently owns/manages 12,000+ units of rental housing across the Northeast, Mid-Atlantic, and Midwest.

About Community Life

Community Life (CL) is The Community Builders (TCB)'s place-based model that uses healthy and stable housing as a platform for connecting our residents to services, community resources and opportunities so they can thrive. By creating programs and building strategic partnerships with residents and local stakeholders, CL helps create pathways to opportunities in early education, economic mobility, youth development, community engagement, voting registration, healthy living, and resident leadership.

Community Life Service Coordination role at TCB

Reporting to the Director of Community Life for Boston, the Community Life Service Coordinator (CLSC) is a full-time position at Chauncy House Apartment in Chinatown, Boston. The CLSC develops and coordinates support services for residents ensuring resident and community success through building and sustaining relationships with residents, property management staff, and local and regional partners. In addition, the CLSC plans programs and other on-site opportunities for residents, and assists residents in achieving their goals.

A successful leader in this role will have the opportunity to:

• Build relationships with residents to better understand their needs, strengths and aspirations and connect them with local resources and opportunities.

* Develop strategic partnerships with local service providers; bring on-site programs to the property and provide referrals to off-site opportunities and services in the following CL outcome areas: housing stability, health and wellness, and community engagement.

• Participate and coordinate resident support and resources around housing stabilization issues such as late rent payments, housekeeping and other lease compliance issues
• Conduct the Community Life Questionnaire annually
• Develop an annual Community Success Plan, a strategic work plan that includes strategies, activities and partners necessary to impact CL outcomes
• Conduct new welcome orientations for new residents
• Create consistent outreach and communication with residents, including newsletters, flyers, telephone calls and door-knocking
• Use of TCB's data collection and analysis systems, CL Dynamics and Power BI, to document services provided to residents and outcomes achieved
• Align initiatives with the outcomes, mission and goals of TCB Community Life
• Participate in ongoing professional development, at least 12 hours per year that pertain to the CLSC position
• Recruit and work with resident volunteers and interns to support leadership opportunities and strengths-based engagement
• Other duties and responsibilities as requested

TCB succeeds with diverse and inclusive teams

The Community Builders, Inc. is committed to ensuring diversity in its workplace, and candidates from diverse backgrounds are strongly encouraged to apply. TCB's commitment to diversity is reflected at all levels of the company, including a governing board which is 50%+ people of color and 40%+ female and senior staff--director level and above--which is currently 40%+ people of color and 50%+ female. As a mission-directed nonprofit with a longstanding focus in urban neighborhoods, TCB believes that our potential impact as a local partner, housing provider, and great neighbor, are immeasurably enhanced when staff and leadership combine technical proficiency with the abilities, perspective and insight that can only arise from true representation of the communities that we serve.

Education & Experience:

• Bachelor's degree with a focus in social work, human services, public health, or community development
• 2+ years of overall professional experience working with families in housing, healthcare or human services agencies required
• Proficiency with MS Excel, PowerPoint, Word, Outlook and other computer programs

• Previous experience in affordable housing, and knowledge of HUD regulation a plus.
• Operate in a timely manner, with consistency and a high level of integrity, professionalism and energy; provide excellent customer service to residents and partners

* Excellent communication, organization and writing skills

• Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with residents in planning, implementing, and evaluating programs and services
• Capable of building and maintaining positive relationships with a wide variety of stakeholders, including but not limited to, residents, senior staff, volunteers, interns, and community partners
• Ability to collect, track and understand data in order to assess programs and partnerships and inform strategies
• Experience coordinating and implementing programs and initiatives
• Experience overseeing and managing grants a plus
• Knowledge of child development, trauma/resilience, and/or experience working with youth

* Knowledge of Yardi, Property Management databases, Dynamics is a plus.

* Ability to work occasional weekends and evenings is required