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est. per hour
Front Desk Supervisor - Signal Mountain Lodge - Summer 2024
•19 days ago
| Estimated Pay | $13 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Moran, Wyoming |
Compare Pay
Estimated Pay We estimate that this job pays $13.44 per hour based on our data.
$10.94
$13.44
$19.79
About this job
Job Description
About Signal Mountain Lodge at Grand Teton National Park:
GRAND. TETON. NATIONAL. PARK. We may be a little biased, but we think our corner of Wyoming is an incredibly special place to spend a summer. Signal Mountain Lodge is located right on the shores of Jackson Lake in the heart of Grand Teton National Park and offers one of the most unique employee experiences the seasonal circuit has to offer.
Under the direction of the Guest Service Manager, the Front Desk Supervisor is responsible for the work that is carried out within the Guest Services Department. Coordinates Guest Services at the conference center so that staff members and guests experience a positive impression of the facility.
Job Responsibilities
•Directly supervise Front Desk Agents in the absence of the Front Desk Manager.
•Coordinates registration functions and transportation for all guests.
•Trains Front Desk/Concierge personnel by utilizing training programs established in conjunction with Aramark, and conference center clients.
•Oversees front desk and concierge's tasks to ensure world class service is provided in the following areas:
•Check in and check out functions
•Guest orientation of the local area and facilities
•Proper telephone service technique
•Handling of guest mail, messages and special deliveries
•Coordinating reservations for guest transportation
•Full understanding and utilization of the property management system
•Familiarization with night audit function
•Assisting all guests in any way possible including following up on guest concerns in a timely manner.
•Maintaining a limited supply of sundries and restocks as necessary.
•Opening and closing of support staff cashier banks.
•Design and implement training programs to ensure that all staff are well-versed in daily job functions, safety awareness, and Aramark policies and procedures.
•Communicate closely with all departments to ensure a seamless guest experience.
•Establish, implement, and follow all emergency procedures.
•Perform any or all other duties as assigned by Guest Services Manager
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications
•Requires a positive attitude, strong work ethic, and a commitment to providing world-class service to the client, guests, and co-workers.
•A strong knowledge of personal computers is essential.
•Experience in all facets of providing guest services.
•Must be able to lead, motivate, and communicate effectively with others.
•Strong organizational abilities.
•Preferably two years in hospitality services or like environment performing like duties as Guest Services or Concierge's supervisor.
•Must be able to read, write, and clearly speak English
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
About Signal Mountain Lodge at Grand Teton National Park:
GRAND. TETON. NATIONAL. PARK. We may be a little biased, but we think our corner of Wyoming is an incredibly special place to spend a summer. Signal Mountain Lodge is located right on the shores of Jackson Lake in the heart of Grand Teton National Park and offers one of the most unique employee experiences the seasonal circuit has to offer.
Under the direction of the Guest Service Manager, the Front Desk Supervisor is responsible for the work that is carried out within the Guest Services Department. Coordinates Guest Services at the conference center so that staff members and guests experience a positive impression of the facility.
Job Responsibilities
•Directly supervise Front Desk Agents in the absence of the Front Desk Manager.
•Coordinates registration functions and transportation for all guests.
•Trains Front Desk/Concierge personnel by utilizing training programs established in conjunction with Aramark, and conference center clients.
•Oversees front desk and concierge's tasks to ensure world class service is provided in the following areas:
•Check in and check out functions
•Guest orientation of the local area and facilities
•Proper telephone service technique
•Handling of guest mail, messages and special deliveries
•Coordinating reservations for guest transportation
•Full understanding and utilization of the property management system
•Familiarization with night audit function
•Assisting all guests in any way possible including following up on guest concerns in a timely manner.
•Maintaining a limited supply of sundries and restocks as necessary.
•Opening and closing of support staff cashier banks.
•Design and implement training programs to ensure that all staff are well-versed in daily job functions, safety awareness, and Aramark policies and procedures.
•Communicate closely with all departments to ensure a seamless guest experience.
•Establish, implement, and follow all emergency procedures.
•Perform any or all other duties as assigned by Guest Services Manager
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications
•Requires a positive attitude, strong work ethic, and a commitment to providing world-class service to the client, guests, and co-workers.
•A strong knowledge of personal computers is essential.
•Experience in all facets of providing guest services.
•Must be able to lead, motivate, and communicate effectively with others.
•Strong organizational abilities.
•Preferably two years in hospitality services or like environment performing like duties as Guest Services or Concierge's supervisor.
•Must be able to read, write, and clearly speak English
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
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