National Chief Pilot

SKYSERVICE BUSINESS AVIATION

Skyservice is Canada’s leader in business aviation. Built on the key principles of safety and service, we provide a full service experience from Aircraft Management, Aircraft Charter, Maintenance and Aircraft sales from our Fixed Base Operations in Toronto, Montreal, Ottawa and Calgary. People and values are the inseparable assets that drive our dedication to Quality, Safety, Respect, Commitment and Efficiency. These are the core values that guide us every day and help build our reputation as leaders in aviation services. Skyservice is a team dedicated to supporting and developing our employees. If you want to grow your career and broaden your experience, then Skyservice is the right team for you.

SUMMARY OF RESPONSIBILITIES:

• Ensure the delivery of ‘best in class’ pilot/crew services to Skyservice Managed Clients, and foster a culture that attracts, retains, engages and drives exceptional performance and service 
• Ensure safe and efficient pilot/crew operations that comply with all federal and local regulations
• Assess the ability of crew members to meet regulatory requirements with regards to their designated duties including conducting checkrides
• Oversee or support personnel related issues for all crew members and direct reports, working in collaboration with HR as required
• Effectively manage direct reports by providing support and coaching
• Build relationships with Managed Clients and assigned pilots, monitors service levels and client satisfaction, resolving issues quickly as they arise
• Gather information for all mission, accident, incident and occurrence report investigations and closings
• Ensure the prevention and investigation of all pilot/crew related occurrence reports  including actioning and follow-up
• Work closely with the Director, Flight Operations and Skyservice Business Aviation leaders to develop short and long term plans to support the growth of the business
• Ensure effective two-way communication with Deputy Chief Pilots and crew members in order to gather feedback and proactively address concerns
• Prepare technical data on new routes and aerodromes, assessing their operational suitability and the training required prior to introduction

QUALIFICATIONS AND SKILLS REQUIRED:

• Airline Transport Pilot Licence (ATPL) with a valid Instrument Rating for an aircraft subject to CAR, Part VII, Subpart 4
• Approved Check Pilot (ACP) qualified is an asset (ability to conduct check rides)
• Type rating for at least one type of aircraft operated and qualified to act as a PIC on one of the types to be operated
• Minimum of 5 years’ experience as a PIC
• Previous experience in a Chief Pilot role highly preferred
• Experience in corporate aviation is preferred
• In-depth knowledge of all relevant aviation regulations
• Significant track record in building a team of high performing and engaged pilots
• Strong leadership skills
• Superior customer service, relationship building and influencing skills
• Collaborative and oriented towards continuous improvement
• Ability to work in fast-paced, high pressure environment
• Flexible to work additional hours and be on-call as required
• High safety orientation as well as experience with SMS / safety management processes