Ria's Pizza - Food Service Manager

Description:
Who We Are:

Ria's is a new pizza experience, delivering convenient, and delicious food options for our guests using only the highest quality ingredients. Starting with our hand-stretched made-to-order pizzas, we build a fresh and hot slice or whole pie ranging from traditional pepperoni or specialty pizzas like or Nashville Hot Chicken. Join our growing team as we look serve a fresh and unique experience to our guests in the area.

What We Offer:

• Competitive Wages
• Monthly bonus potential up to additional $2.25/hr for each hour worked in a month
• Work today, get paid tomorrow through our earned wage access program*
• Paid Time Off
• Medical/Health/Dental Coverage
• 401K with Company Match
• Team Member Discounts
• Tuition Reimbursement
• Employee Assistance Program
• Health Savings Account
• Company Spirit Days

And much more!

Position Summary: If you are a high energy, outgoing person who is passionate about leading and building a team to deliver a
quality food service and restaurant program, and who is looking to join a Company that is committed to
creating a great place to work, this job is for you! As a Food Service Restaurant Manager you will be entrusted
to work with the Store/Site manager to guide your team in delivering an exceptional guest experience,
through operational excellence, to achieve the Foodservice and Company Restaurant standards in service and
execution. You will be a key leader in creating a working environment that promotes engagement and living
the Company values, making EG America the clear choice for our guest's every day needs. Your
responsibilities will include preparing high quality food for the core Foodservice offer and the Company
Restaurants, quickly and efficiently, and guiding other team members in food safety measures, production
processes and presentation.

Responsibilities:

1. Lead by Example to show all store team members and guests what a great convenience and restaurant food service program looks like.
2. Work with the Store/Site manager to build and develop a strong food service program by leading the food operation effectively. Set clear and measurable goals, assume ownership for program efficiency and success. Work with the Store/Site Manager to hold others accountable and work to position all team members for success through training, coaching, delegating and frequent communication.
3. Partner with the Store/Site Manager to address team member performance or behavior issues quickly and fairly to keep the team strong.
4. Learn and Utilize the Restaurant POS and R365 Restaurant Back of House system to create the schedule and align to the Company Restaurant hour's budget to effectively support the business. Communicate this guidance to the Store/Site Manager for execution of an overall schedule for the team and store.
5. Effectively operate the C-store register and the Company restaurant POS/Register for processing sale transactions in an efficient and friendly manner to minimize guest wait time.
6. Manage food safety, stock levels, costs, preparation, and presentation and strive to achieve sales goals for all prepared food and beverage items.
7. Provide training, feedback, coaching and direction to team members on the foodservice and company restaurant offer preparation, presentation and safety requirements. Maintain relationship with third party vendor (Steritech/Ecolab) - monitoring and training on proper temperatures, holding times and waste processes (recordkeeping).
8. Utilize the Restaurant POS and R365 Back of house systems to effectively execute the production schedule for consistent availability of the offer as guided by the system to maximize the sales and minimize the waste. Ensure that the recipes and food prep procedures are followed correctly. That food is wrapped and labeled correctly. That waste and inventory is managed appropriately and the production guidance and schedule is adhered to.
9. With the guidance of the Store/Site manager, achieve operational excellence, utilizing the Company's operational goals to achieve financial objectives. (Sales/expenses to budget, net profit).
10. Strive to achieve company sales goals for the foodservice and company restaurants by maintaining proper stock levels (ordering) and proper rotation of all food products in the foodservice area, including dispense beverages, and within the Company Restaurant to ensure that we are in-stock and our guests have the selection they want
11. Communicate the daily sales and waste to include in the Daily Closing paperwork to effectively report the Company Restaurant business.
12. Manage the overall appearance, cleanliness and execution of the Foodservice area and the Company Restaurant standards for the program. With the support of the Store/Site managers oversight, delegate and direct fellow team members to maintain condition levels up to company standards, including all foodservice in the store in addition to all dispense beverages and total store and location cleanliness and presentation.
13. Oversee quality control, merchandising, safety programs and other guidelines in place for successful food service operations. Manage product levels so that we have what our guest's want and achieve in-stock goals at all times. Use the R365 system reporting available to manage the Company Restaurant Par levels, production and waste to maximize sales and gross margin levels expected for the Foodservice and Company restaurant offer.
14. Responsible for all inventory controls in the Food Service and the Company Restaurant areas including ordering, receiving, inventorying, and waste control. Utilization of the R365 system to track and manage all inventory activity for the Company Restaurant.
15. Responsible for maintaining all E G America local Board of Health cleaning and sanitation standards.
16. Work with the Foodservice Category Management team, the Operations team and the Company Restaurant operational support team to communicate and fix any issues regarding product quality, food safety, equipment issues, training, signage needs, etc.
17. Perform other duties as assigned at the discretion of the Store or site Manager.

Working Relationships: Guest Service Associates, Food Service Associates, Store Manager, Company Restaurant Operations support, Foodservice Category Management team, Guest Service Leads, Site Manager, District Manager, Region Manager, Operations VP, other Company personnel, and various vendors.

Requirements:
Requirements & Qualifications:

Minimum Education:High School or GED

Minimum Experience: 1 year Food Service department lead capacity in retail or restaurant environment.

Preferred Experience: 1-3 years Food Service experience.

Licenses/Certifications: Serv Safe Certified a plus but not mandatory

Soft Skills:

• Ability to learn and execute the processes to execute transaction with the POS and maintain information and use reports to create a schedule for the team and production of the products
• Comfortable talking and interacting with guests and team members
• High energy
• Ability to move from one activity to another quickly
• Team oriented; willing to give extra effort to help others

Reporting: Code 3429 - Designates that this person works in a Proprietary food restaurant inside one of
our store units, reports to the C-Store Manager or Site Manager
Scheduling: This position is full-time hourly position and primarily works days, however, may at times need to work a
variety of hours depending on business needs (days, nights, weekends & Holidays).
Travel: 5% to attend meetings
Hours & Conditions: 40 hours and up to 8 hours of overtime weekly
Other Specialized work attire requirements (hats or visors, gloves, etc. - provided)
Physical Requirements: Ability to maneuver and regularly lift and or move up to 10 pounds, frequently lift and/or move
up to 25 pounds, and occasionally lift and/or move up to 40 pounds. Ability to stand/walk 8
hours a day; reach overhead, bend, squat, twist, reach, grasp and grip and work in cooler (cold
temperatures). The noise level in the work environment is usually moderate.