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Overnight Residences Security & Concierge
•16 days ago
| Estimated Pay | $19 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Los Angeles, California |
Compare Pay
Estimated Pay We estimate that this job pays $18.68 per hour based on our data.
$15
$18.68
$25.22
About this job
About the job Overnight Residences Security & Concierge
SECURITY DUTIES
CONCIERGE DUTIES
ADDITIONAL RESPONSIBILITIES
QUALIFICATIONS
PHYSICAL DEMANDS
SECURITY DUTIES
- Adhere and enforce security policy and procedures and Four Seasons safety guidelines.
- Respond promptly to all type of emergencies.
- Taking a lead on any security and safety issue occurring in the building.
- Completing detailed incidents reports
- Completing detailed injury reports for residences employee , residents and visitors .
- Investigate and document all property damage that occurs in and around the property perimeter.
- Investigate and document resident vehicle damage .
- Completing the daily log for the upcoming shift .
- Patrolling the residences entire buildings using the Tour Guard Patrol tool .
- Have professional communication when utilizing a two-way radio.
- Flexible and able to work any shift, Mid shifts, 7 days a week, and within all 24 hours in a day, including weekends and holidays
- Related duties and special projects as assigned.
CONCIERGE DUTIES
- Handles all resident interactions with the highest level of hospitality and professionalism accommodating special requests whenever possible; resolves resident complaints; assists residents in all inquiries in connection with common area services, a la carte requests, etc. Responds to all resident requests in an accurate and timely manner making recommendations based on local knowledge and residence best practices .
- Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner; stores and retrieves resident packages, groceries, luggage, dry cleaning and flowers. Coordinates the retrieval of residents vehicles.
- Manages and provides access to the building(s) and units with all vendor/contractor/residents service providers and visitors, based on advanced authorization, assists with vendor/contractor scheduling, verifies identity and provides appropriate residence access for vendor/contractors and residents service providers . Controls entry doors and elevator/lift access.
- Updates homeowner profiles with any relevant information
- Utilizes a variety of software programs to accurately input special arrangements ( i.e. Engineering and Housekeeping requests) the resident has made and ensures coordination with outside service provider for direct billing
- Monitors the fire alarm panel; responds to any emergency situation , such as providing access to emergency personnel - fire department, ambulance, etc.
- Coordinates the booking of the service elevators/lifts and loading dock/bay for move-in or move-out
- Complies with all Four Seasons guidelines, policies and procedures
- Works harmoniously and professionally with co-workers and leaders
ADDITIONAL RESPONSIBILITIES
- Pool general maintenance as instructed and trained.
- Ability to complete effectively daily mechanical equipment inspections and identify issues, report and take the necessary action to address problems found .
- Acts as the security/engineering Supervisor on duty in the building and forms part of the Emergency Response team.
- Assists Public Area Attendants with responsibilities and duties in their absence or due to heavy volume periods .
- Ensures that the Residential Lobby is in optimal condition of cleanliness and tidiness at all times .
- Perform other tasks or projects as assigned by the Director of Residences , Residences Manager, or Security Manager.
- Assist the Residents with parking and retrieving their vehicles , delivering or retrieving deliveries/luggage, and additional doorman tasks when needed .
QUALIFICATIONS
- Must have a minimum of two years in security fields, preferably in the hospitality .
- Must have a valid California driver's license Must possess a current CPR/AED and First Aid certification required .
- High School diploma or equivalent.
- Knowledge of safety practices in the work place is preferred.
- Good verbal and written communication skills required .
- Computer skills including typing/word processing experience and the ability to write clear and factual reports.
- Must be able to communicate with a diverse team of employees and homeowners.
- Must be able to work with minimal supervision and be pro-active in their approach to problem resolution.
- Well-groomed professional appearance and demeanor.
PHYSICAL DEMANDS
- Must be able to work while standing or walking for the majority of the shift .
- Must be able to lift 20-pounds regularly.
- Must meet the physical standards deemed necessary to perform the essential duties of the job duty.
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