Customer Service Representative

Tremendous Rewards for Tremendous Talent at Family Dollar.

Family Dollar is seeking motivated individuals to support our Stores as we provide essential

products at great values to the communities we serve.

Customer Service Representative

Washington, KS

As a Family Dollar Customer Service Representative you will be responsible for providing exceptional

service to our customers. Key priorities include greeting customers, assisting them with selection of

merchandise, completing transactions, and answering questions regarding the store and

merchandise.

Principle Duties and Responsibilities:

Provides customer engagement in positive and approachable manner.

SPECIAL INSTRUCTIONS:

BOX REPLY INFO:

INSERTION DATE(S):

D031870 Dollar Tree Management Inc

PUBLICATION:

PO NUMBER: CLIENT:

MEDIA SPECIFICS:

Jobcase - Job Promotion

Deliver fax To:

From:

Traffic

IMPORTANT NOTES:

1100 W. Lake Street, Oak Park, IL 60301

To confirm this transmission:

Phone:

Billing Phone: (708) 383-5320 Fax Line: (708) 358-0405

Shaker Recruitment Advertising & Communications

The above P.O. number must be shown on your invoice.

Mary (708-358-0204) or Judy (708-358-0210).

Bill at lowest applicable rate.

This message contains information which may be confidential and privileged. Unless you are

the addressee (or authorized to receive for the addressee), you may not use, copy or disclose

to anyone the message or any information contained in the message. If you have received the

message in error, please advise the sender by reply e-mail, and delete or destroy the

message. If you have any questions, call our Traffic managers:

approval

Assists in maintaining a clean, well-stocked store for customers during their shopping experience.

Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports

merchandise from stockroom to sales floor.

Independently stocks shelves and recovers merchandise in the store.

Accurately handles customer funds and processes transactions using the POS system.

Remains constantly aware of customer activity to ensure a safe and secure shopping environment.

Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Experience and Education Requirements

Prefer completion of high school or equivalent. Ability to follow directives and interpret retail

operational documents as assigned.

Prefer experience working in retail, hotel, restaurant, grocery or drug store environments

Skills and Competencies

Customer Focus

Developing Potential

Results Driven

Strong Organizational Skills

Communication Skills

Problem Solving/Decision Making

Job Knowledge

Relationship Management

Physical Requirements

Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder

height

Must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing,

pulling and repetitive lifting, with or without reasonable accommodation

Our teams work tirelessly to provide a clean and safe environment for our Associates and

customers. We continue to enhance and modify our protocols, as appropriate. This includes:

Plexiglass guards at cash registers

Associates conduct home health screenings two hour prior to their shift

Managers conduct in-store health screenings of each associate prior to shift

Cleaning protocols that include hand sanitizer and supplies to clean throughout the day

Social Distancing by maintaining at least six feet between yourself and shoppers

Face masks and gloves for Associates to wear during their shifts

Family Dollar is an equal opportunity employer.