Assistant Store Manager - Now Hiring
•30 days ago
Verified Pay | $16.00 to $18.00 per hour |
---|---|
Hours | Full-time |
Location | 1761 Neal Hawkins Rd. Gastonia, North Carolina |
Compare Pay
Verified Pay This job pays below average compared to similar jobs in your area.
$17.00
$30.75
$46.18
About this job
ESSENTIAL DUTIES AND RESPONSIBILITIES:
SALES AND OPERATIONS
- -Delegate daily workload among associates to meet merchandising and visual presentation standards.
- -Train and develop retail staff with goals for growth and success in their positions, provide ongoing performance feedback and recognize accomplishments.
- -Review associate store evaluations with store manager and staff to identify opportunity areas and correct all issues with a sense of urgency.
- -Assist in coordinating the overall supervision of staff to ensure sales performance goals are met and company procedures are followed accurately.
- -Assist with associate evaluations as per company standards to provide feedback for improvement, praise and recognition, and growth opportunities.
- -Assist in developing and implementing in-store marketing to include promotions, events and seasonal merchandising based on store needs.
- -Complete merchandising updates according to McCaffety Ace Hardware of Gastonia standards.
- -Work with vendors to develop merchandising strategies for products and have them assist with their plan-o-gram and updates.
- -Forecast scheduling needs to meet customer demand and create work schedules.
- -Monitor payroll to ensure compliance with established budgets and take corrective measures as necessary.
- -Review staffing strengths and opportunities with the Manager and/or Owner.
CUSTOMER SERVICE:
- -Promote Customer Service as the #1 Priority. This must be accomplished on a daily basis through observing, monitoring and coaching associate’s performance and interactions on the sales floor.
- -Regularly promote and teach “Amaze Every Customer Every Time” while leading by example and coaching.
- -Use huddles, communication boards, and store meetings as the means to communicate the store’s performance, and educate, engage, and motivate the team.
- -Drive customer satisfaction by ensuring that all customers are acknowledged, customer needs are met, and concerns are resolved quickly.
- -Review all customer service measurement reports with the store manager and/or owner, and work with the team to identify opportunities in an effort to sustain or improve overall service levels.
- -Document at least one (1) Observation per associate monthly and provide coaching in order to ensure consistency of service to all customers.
INVENTORY:
- -Maintain accurate inventory at all stages through on-hand integrity, daily receiving, vendor drop shipments, store communication, product mix and flow, and adhering to McCaffety Ace Hardware of Gastonia’s best practices, metrics, and deadlines.
- -Utilize available inventory reports to reduce shrinkage, maintain appropriate stock levels and maximize inventory accuracy.
COACHING AND TRAINING:
- -Work on your professional development through leadership training opportunities (self-directed learning, local business events, Ace learning, and industry events, etc.).
- -Identify appropriate training for store associates and oversee all training requirements for all associates (e.g. New-Hire orientation, on-the-job training, vendor training, etc.).
- POSITION REQUIREMENTS:
- -High School Diploma or General Education Degree (GED).
- -Minimum of 3 to 5 years of verifiable retail leadership experience.
- -Ability to manage and lead a team of 10 to 15 associates with the assistance of the the Store Manager and/or Owner.
- -Hardware/Home Improvement/Garden Store experience and/or product knowledge is a PLUS. Previous contractor, handyman or heavy DIY experience a PLUS, but not required.
- -Able to work a varied schedule, rotating weekends, holidays, and overtime when needed.
Required qualifications:
- 18 years or older
- Legally authorized to work in the United States
- Available to work: holidays
- Available to work: weekends
- Available to work: weekdays
- 3+ years of experience in the retail industry
- At least high school diploma or equivalent or higher
- Retail skills: point of sale (POS) operation
- Retail skills: customer service
- Retail skills: handling returns
- Retail skills: addressing customer complaints
- Retail skills: restocking
- Management skills: supervising employees
- Management skills: resolving customer complaints
- Math skills: counting cash drawer
- Access to personal devices for work: smartphone - any type
- Comfortable handling customer complaints
- Able to stand for duration of shift
- Valid driver's license
Preferred qualifications:
- Math skills: calculating sales totals
- Math skills: calculating percentages
- 5-7 years of total work experience
- Able to comfortably lift 20 lbs
You might also like
in Gastonia, NC
Hardee's • 18d ago
Hardee's • 16d ago
Starting at $16.50
Shifts by Snagajob • 30d ago
$16.00 to $19.00
CRVA-Charlotte Regional Visitors Authority • 5d ago
$40000
Bojangles • 1h ago
Companies hiring retail supervisors
in Gastonia, NC
Nearby locations
Explore more retail supervisor jobs
in Gastonia, NC
Nearby Job Titles
Registered Nurse Jobs Radiologic Technologist Jobs Food Service Supervisor Jobs Taxi Driver Jobs Truck Driver JobsNearby Locations
Charlotte, NC Jobs Gastonia, NC Jobs Rock Hill, SC Jobs Shelby, NC Jobs North Carolina JobsNearby Companies
Piedmont Medical Center Jobs Uber Jobs Atrium Health Jobs U.S. Navy Jobs IDR Healthcare JobsNearby Categories
Full-time Jobs Part-time Jobs Seasonal Full-time Jobs Posting ID: 898921281 Posted: 2024-03-01 Job Title: Assistant Store Manager