Product Operations Manager

FreeWheel, A Comcast Company, comprised of FreeWheel Publishers, FreeWheel Markets, and FreeWheel Advertisers – empowers all segments of The New TV Ecosystem. We are structured to provide the full breadth of solutions the advertising industry needs to achieve their goals. We power the technology, data enablement, and convergent marketplaces required to ensure buyers and sellers can transact across all screens, across all data types, and all sales channels, in order to ensure the ultimate goal – results for marketers. With offices in New York, San Francisco, Chicago, London, Paris, Beijing, and across the globe, FreeWheel, A Comcast Company, stands to advocate for the entire industry through the FreeWheel Council for Premium Video.

Job Summary

The Product Operations team leads the product organization in developing best practices, propagating new ideas, and creating empowered product teams. From ideation through adoption, we are accountable for the processes and tools that the product team uses to create world-class technology. Product Operations creates the conditions for success within the FreeWheel product team by being the catalyst for operational improvement. The Product Operations teams focuses on several key initiatives at any given time and also handles ad hoc needs from the product organization. The Product Operations Manager will lead various activities and initiatives under that framework; specific projects will change as the organization's needs evolve. Key responsibilities in the near term may include: - Conducting an assessment of the Product Organization's current process and knowledge gaps and creating a strategic plan for improvement - Creating and executing on a strategy to drive adherence to product development and pilot best practices - Capturing, tweaking, and rolling out a Roles & Responsibilities portfolio for teams with Product and across FreeWheel who interact with Product. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as a resource for colleagues with less experience.

Job Description

Core Responsibilities

• Serve as a business leader who drives change management, iterative process improvement, and program management.

• Analyze, understand, create, define, document, iterate on, and evangelize Product Management processes and/or tools.

• Drive multiple stakeholders and cross-functional teams – including Services, Support, Revenue, Operations Excellence, and Engineering Ops – to create and align on processes and tools required by Product Management to function effectively and efficiently. 

• Empathetically and strategically manage change and drive adoption of and adherence to new and updated process.

• Contribute to the Operations team strategy and planning.

• Exercise independent judgement and discretion in matters of significance.

• Be available for occasional early morning or evening meetings with international colleagues.

• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years

Salary:

Primary Location Pay Range: $105,909.42 - $158,864.12

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the on our careers site for more details.