Copy Support Manager - Full-time / Part-time

Effectv, the advertising sales division of Comcast Cable, helps local, regional and national advertisers use the best of digital with the power of TV to grow their business. It provides multi-screen marketing solutions to make advertising campaigns more effective and easier to execute. Headquartered in New York with offices throughout the country, Effectv has a presence in 66 markets with nearly 35 million owned and represented subscribers. We’re dedicated to helping our clients meet their business goals by connecting them with their customers through multiscreen television advertising. Working with companies from local startups to nationwide corporations, we provide support to help each business reach its target customers. By applying data to television advertising in new ways, we’re able to bring our clients the best of digital media, coupled with the power of TV. To learn more, check out www.effectv.com.

Job Summary

Responsible for all ad copy activities of assigned clients and associated campaigns, including post-sale stewardship, copy instruction ingest, reporting, creating strategic efficiency and oversight plan and providing exceptional execution of ad copy client campaigns. Ensures full integration of varied knowledge to determine business and functional priorities as it relates to the client campaign. Acts as a key business partner providing oversight in a complex and critical environment for the full life cycle of the client campaign.

Job Description

Core Responsibilities

• Manages and facilitates the ad copy of client contracts, including those with specific, complex requirements and revisions into a transaction ready status, including transferring copy instructions from sales/client to ad copy stewardship, facilitating copy instructions and related communications between clients and sellers and processing revisions as required. Determines when to deviate from established policies and procedures to ensure fulfillment of copy requirements.
• Acts as primary business partner to sales and other departments, as necessary, to ensure fulfillment of any special requirements by interpreting copy requirements, researching discrepancies or inconsistencies, and developing and implementing alternative solutions.
• Develops relationship with sales and operations partners to lead all efforts to maintain and manage the execution of the entire client’s copy life cycle such as making changes, developing, and implementing efficiencies and opportunities and acting as first responder for any client issues that arise.
• Develops and executes alternative solutions to ensure attainment of client expectations and to resolve issues.
• Develops best practices or solutions to improve ad copy processes and define metrics to measure process effectiveness.
• Has a customer service mindset with direct interaction and communications to clients and regional agencies.
• Collaborate with team and leaders to create enhancements in automation and workflow efficiencies.
• Manage advertising copy dashboard to ensure compliance with company and network legal and creative guidelines.
• Provide expertise, field questions, advise, and regularly communicate with partner departments to resolve issues and deliver superior customer experience, including but not limited to missing or unclear copy/content advertising campaign requirements.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime as necessary.
• Other duties and responsibilities as assigned.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Work Experience

• Preferred experience in the Advertising media or Advertising tech Sector

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products, and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs, and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors, and our communities.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

0-2 Years

Salary:

National Pay Range: $16.58 USD-$38.87 USD

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the on our careers site for more details.