Leasing and Resident Relations Specialist

Tricon Residential Inc. (NYSE: TCN, TSX: TCN) is anownerand operatorofa growing portfolioof morethan 36,000 single-family rental homes in the U.S.Sun Beltand multi-familyapartmentsin Canada.Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon's culture and business philosophy.We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams.Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life's potential. For more information, visit .

Job Description

Job Summary

The Single-Family Rental Community (SFRC) Leasing and Resident Relations Specialist is a service-focused role, and reports to the Regional Community Manager, or Community Manager, where applicable. This is a team support position which will consistently uphold our commitment to provide exceptional communities that invite, inspire, and feel like home for our residents. This role will drive the success by ensuring that both the community and team exceed the service standards that we live by.

**Schedule: You must be OK with working the schedule Friday - Tuesday (9AM-6PM Weekdays, 10AM-6PM Sat, 12PM-5PM Sun) , OFF Wednesday and Thursday. No exceptions

Essential Duties and Responsibilities include the following but are not limited to the Job Description contained herein. Additional job duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel.

Essential Duties and Responsibilities

Leasing/Marketing

• Ability to work with and support the SFRC team on a market-wide basis.

• Ability to be flexible and able to travel to sister market SFRCs to provide assistance or perform unit/property inspections upon request.

• Support the Sales Hub and Community Manager in all leasing efforts.

• Keen awareness of the business goals (i.e. monthly leasing goals and monthly occupancy goals), how many move ins are needed to achieve the goals throughout the month, and confidence to speak on any ideas to increase velocity as needed.

• Foster outreach marketing opportunities on a minimum monthly basis, by working with local businesses, brokers, Realtors, multifamily locators, and any other relevant opportunities in the local market to drive referrals to the community.

• Daily community and tour path walks/audits with documentation. Confirm all vacant homes are show-ready.

• Act as the subject matter expert for your community's sub-market, keeping in tune with competitive communities and surrounding employment base.

• Complete monthly SFRC Market Surveys.

• Establish a strong partnership with the Marketing Team to help build brand awareness by providing ideas, stories, photos, etc. Maintain a constant mindset to enhance social media posts, grow qualified leads, encourage resident and broker referrals, and increase a culture of resident engagement.

• Ability to analyze and report key performance factors for the community to the SFRC Manager on items such as consistent prospect objections, new competition factors, safety concerns, and any opportunities for increased success at the SFRC.

Resident Management

• Customer service

  • Proactive: Get ahead of and resolve all resident issues- communicate great stories/wins from residents

  • Resourceful: Become a super-user of Tricon technology. Ability to train residents on how to submit work orders, rent payments, and surveys

  • Empathetic: Address resident escalations with a win-win mindset

• Report HOA violations to the manager

• Post any necessary notices upon request from the local market Office Team

• Have a rooted mindset to consistently celebrate the culture of community

Community Management

• Superior organization and timely documentation practices

  • Thoroughly inspect the SFRC daily to identify any potential concerns ranging from construction issues, resident violations, landscape, and common area conditions

  • Assist the SFRC managers with the weekly Community Manager Report by providing insight and/or updates on maintenance, residents, prospects, major employers, and new construction in the submarket

  • Support the local market team with retention or collection efforts as needed

  • Progressively cross train and support the Community Manager, local market office team, and SFRC team as a whole

  • Execute monthly resident warm calls as assigned by the SFRC managers

Qualifications:

• Passionate about providing exceptional customer service

• Sense of urgency with the ability to commute to multiple locations within the market

• Must be ok with working Saturday AND Sunday

• Comfort in learning new software platforms and utilization of technology

• Willingness to complete company-paid professional education including, but not limited to a Real Estate License (RE License must be completed within 6 months of hire date) with a future goal to create and manage MLS listing for the SFRCs in the market

• Team player who is proactive, reliable, resourceful, and passion to learn and grow

Minimum Requirements:

• Customer service experience preferred

• Excellent communicator, both verbal and written

• Bi-lingual is a plus

• Professional appearance and demeanor

• Multi-tasking and organizational skills - demonstrated ability to perform multifaceted projects in conjunction with daily activities.

• Good reasoning abilities and sound judgement

• Reliable transportation resource and ability to travel to multiple sites in the market

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including:

• Frequently required to sit; talk; and hear.

• Occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch.

• Occasionally lift and/or move up to 10 pounds.

• Vision abilities required by this job include close vision, distance vision and depth perception.

At Tricon Residential, we know that the best ideas happen when people bring their uniqueness to work with them. Inclusion is an integral part of how we leverage that uniqueness into our Company. Supporting Diversity, Inclusion and Belonging is not only the right thing to do; it is the right thing to do for our business.