Education Service Advisor - Coraopolis, PA

Title Education Service Advisor - Coraopolis, PA EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. About the Organization IBEX IT Business Experts (IBEX) is an award-winning Professional Services firm specializing in Training, Certification, Learning & Development, Consulting, Support Services & IT Solutions.
IBEX IT Business Experts

IBEX is a proven reliable, responsive contractor with exceptional internal subject matter experts and an extensive network of qualified partners and consultants. Our focus is on supporting and promoting world-renowned, industry-recognized frameworks and standards. In doing so, we help our clients develop world-class, business-centric services and business change environments.

IBEX is an 8(a) and Women-Owned Small Business (WOSB), certified through the Small Business Administration (SBA) and the Women's Business Enterprise National Council (WBENC) respectively. In 2020, IBEX obtained ISO 9001:2015 certification for its Quality Management System. In 2021, the Inc. 5000 list identified IBEX as one of the fastest growing small businesses in America for the fourth year in a row.

IBEX has a strong level of past performance with IT Best Practices, Learning Solutions, and Support Services. Our consultants and trainers are highly sought after by clients including the COX Enterprises, US Army, US Air Force, Centers for Disease Control and Prevention (CDC), and National Aeronautics and Space Administration (NASA).

Category Professional Services Description

IBEX IT Business Experts (IBEX) is a nationally recognized project management, training, and professional services firm focused on supporting the needs of both Government and commercial sectors. For the third year in a row, IBEX has been named to the INC 5000 list of fastest growing companies. This year, #802 and #31 in Georgia, after having placed #806 in 2019. Additionally, we are a past recipient of the American Express "On the Rise" Government Contractor of the Year award and, in 2021, was named to the Georgia Fast 40 list of fastest-growing companies in the state. IBEX has grown substantially year over year since its founding in 2012.

At IBEX we truly believe in the importance of a strong team to deliver results to our customers. We execute by using a "TEAM FIRST" mentality, as we all pitch in to help each other out to ensure we are all a part of the solution. We excel because we all come from very different backgrounds, yet all fit into a culture that encourages an entrepreneurial thought process. It is our IBEX employees that strengthen our organization. Come be a part of our great team!

Job Description

Position: Education Service Advisor

Location: Coraopolis, PA 15180

Schedule: Monday - Friday

Salary/Benefits: $16.18/hr + H&W $4.22/hr . Health and Welfare benefit to be applied to health benefits and 401K, with 2% employer match.

**Attach Resume upon applying

Website to apply: Ibexexperts.com/careers.com

Valid COVID-19 Vaccination may be required. COVID-19 vaccination may be required of employees; exceptions will be provided in limited circumstances, where an employee is legally entitled to accommodation.

Job Summary:

IBEX IT Business Experts, LLC is looking for an Education Service Advisor to assist ACES professionals in the delivery of adult education programs such as Tuition Assistance Eligibility, Army Personnel Testing, ArmyIgniED Enrollment, and Review of Soldiers academic history.

Minimum Qualifications:

Associate's degree from an accredited college/university with focus or major in education or related subject-matter to the position. OR Combination of same education and experience plus 2 years related and appropriate experience.

Proficient with MS Office-Word, PowerPoint, Excel

Excellent verbal and written Communication Skills

Responsibilities:

Be knowledgeable of all ACES programs and services with the ability to provide education, assistance and guidance as needed, including requirements, paperwork completion, and computer, web and software navigation.

Assess client needs and provide accurate guidance accordingly.

Set expectations for programs and processes with client.

Assist clients in establishing educational goals, develop plans to achieve those goals, and monitor progress.

Review and assess documents to ensure appropriateness, accuracy and completion.

Provide helpdesk and inquiry assistance to clients and document all communication and actions through tickets and contact sheets. Escalate assistance as needed.

Thoroughly document all verbal and written communication of services provided with status updates.

Provide instructions to higher education institutions

Prepare and conduct Power-Point education briefings for clients.

Prepare reports and documents for commanders regarding education information.

Promote lifelong learning opportunities through degree programs, testing opportunities, and other certification programs

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical requirements of this program include:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.

Job Type: Full-time

IBEX IT Business Experts, LLC (IBEX) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, IBEX complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

IBEX expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of IBEX's employees to perform their job duties may result in discipline up to and including discharge.

We excel because we all come from very different backgrounds, yet all fit into a culture that encourages an entrepreneurial thought process. It is the diverse perspectives of our IBEX employees that strengthen our organization. Come be a part of our innovative & inclusive team!

Full-Time/Part-Time Full-Time Location Exempt/Non-Exempt Non-Exempt Hiring Manager(s) Anthony Cordero

This position is currently accepting applications.