Plumbing Technician

Service Squad Plumbing is one of the leading full service home service business in the area. Founded in 2017 and focused on our technician’s satisfaction, we are able to offer a warm growth environment with a work life balance second to none.

As a member of Nexstar we provide our technicians with industry leading training and skills to succeed in our industry.

We value our employees and provide a working environment where your efforts are recognized, valued and rewarded!!

Some of the best benefits for our team include:

• Highly competitive pay rates

• Career development trainings

• Opportunity for growth and advancement

• Two weeks of paid vacation in your first year

• Cell Phone reimbursement

• Health insurance

• 401(k)

• Company Vehicles

• Paid Holidays

• Bonuses

• Company provided iPads for work

• Company provided uniforms

The Plumbing Technician is responsible for all aspects to the installation, maintenance, inspection, operations and repair of the plumbing systems in residential buildings. This includes installing and repairing sinks, toilets and other plumbing fixtures, as well as appliances including dishwashers and garbage disposals.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Complete plumbing, drain cleaning and other related in-home, service and install calls.

• Serving the clients of the company by expertly servicing customers' entire plumbing system.

• Wear floor savers while in the client's home and maintaining a neat work area when performing a repair or scheduled service.

• Always explain to the client the service you are performing. Explain and show the client how the company provides superior service.

• Establish customer rapport to sell the right products and services.

• Re-check all plumbing repairs and installations after you've repaired or replaced it, before leaving the client's home to ensure everything is working properly and that we did indeed fix it right the first time.

• Educate and assist customers in choosing the best finance options and maintenance plans.

• Explain the club memberships to the client, giving them an opportunity to join. Maintain an average of converting at least 25% of non-club members and maintain a 90% renewal rate on existing club members.

• Show yourself as professional and knowledgeable to win new referrals and repeat business.

• Maintain your truck so that it is neat and clean on the inside and outside at all times. The truck is one of the best billboards that the company has. Park the truck for the maximum impact of the "billboard" when possible. Work alongside customer service and dispatch to ensure overall success of the business.

• Always be safety conscious both on the job and while driving.

• Participate actively in all training exercises, morning meetings and retreats.

• Maintain a clean, organized job site and well inventoried truck.

• Train and mentor apprentices to ensure quick, accurate repairs and installations.

• Be accurate and timely with invoices, time cards, curbside feedback and option sheets

• Obey the company Code of Ethics and the Team Rules.

• Live the Core Values daily as a representative of Service Squad.

• All other duties as assigned.

• **Compensation is based on individual performance***

Requirements

Minimum Qualifications

• Tradesmen Plumbing License or higher

• Minimum of 2+ years in the field

• In-depth knowledge of maintenance and repairs of plumbing systems

• Understanding of the current regulations within State of Texas Plumbing Code

• Plumbing troubleshooting and repair

• Maintain a clear driving record

• Self-starter, reliable, flexibility with hours

• Strong customer service skills

• Tech savvy and proficient in using an I-Pad and Service Titan Preferred

• Must pass random drug testing

• Desire to grow within the company and complete additional certifications

• Excellent interpersonal communication skills on a technical level

• Able to work both independently and as part of a team

• General knowledge of power tools and techniques for care and safe use.