Automotive Service Lane Manager - Large CDJR Dealership

Automotive Service Lane Manager - Large CDJR Dealership

-       Service advisor/manager experience required

-       Ensure that advisors are following departmental processes, including proper customer handling, tablet utilization, electronic MPIs, history and contact info validation, e-invoicing, RO reviews, status updates by text, email collection, and a superior active delivery process

-       Train, motivate, manage, and monitor performance of service department staff

-       Provide technical assistance to employees as needed

-       Quality check completed jobs

-       Ensure shop equipment is properly maintained and repaired

-       Monitor and improve customer satisfaction

-       Ensure customer complaints, etc. are dealt with fairly and quickly

-       Ensure service department employees follow safety policies

-       Assists Service Manager as needed

-       Answers technical questions about vehicle problems, warranties, services, and repairs

-       Oversees service orders

-       Assists in diagnosing vehicle problems

-       Maintains service porter’s duties and responsibilities

-       Oversees administration of warranty claims

-       Oversees training and supervising of service department employees

-       Works with upper management and Human Resources to make service department hiring and discipline decisions

-       Sets schedules and assigns tasks to service department employees

-       Maintains CSI at or above company targets

-       Maintains an organized, clean, and safe work area

-       Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

-       Other duties as assigned

-       Advisor / Manager experience is required