Security Officer (Woobury Branch)

About Our Job

The Denver Public Library is a growing urban library system that serves the residents of the City & County of Denver. DPL sees more than 4 million visitors every year across its 27 locations, serves Denver’s most vulnerable communities through outreach and mobile services, hosts thousands of programs a year and manages a collection of more than 1.4 million physical and digital materials. We believe a strong library is vital for a strong community. DPL is committed to serving the evolving needs of Denverites through inspired programming, diverse collections, culturally-representative spaces, and equitable policies & procedures.

DPL is hiring a Branch Security Officer to be responsible for the safety and security of everyone at the Woodbury Library Branch, including staff, collections, and customers. You will create a welcoming environment for the whole community in alignment with our library use policy. Daily duties include patrolling the entire building/parking lot throughout the day, opening the building and securing the building at closing, and writing daily activity logs. You will also work with the whole team creating positive experiences for library customers by greeting and building relationships with customers across all ages and backgrounds, shelving materials, maintaining the collection, and assisting with technology. You will foster relationships while equitably serving a diverse community seeking information, resources, and experiences.

You will receive on the job training to develop skills and abilities related to the position, including certification in First Aid, CPR and in the usage of an AED, Narcan usage, defensive tactics and verbal de-escalation training. You will create a welcoming environment for the whole community in alignment with our library use policy. Daily duties include patrolling the entire building throughout the day. You will be responsible for opening the building and securing the building at closing. You will address behaviors that violate our library use policy while using a trauma informed approach and de-escalation techniques to ensure everyone’s safety. This position requires communication with the safety and security team at the Central Library, and includes writing incident and accident reports, completing safety-focused training, and fulfilling the expectations of our Safety Ambassador. We provide uniforms and training to all of our officers to ensure they are well equipped for all situations.

About Our Branch

The Woodbury Branch Library is in the heart of the Highlands neighborhood and in front of Highland Park. The building is a beautiful Carnegie building. We serve a diverse population with a mix of technology and programming needs. We provide a judgment free atmosphere where great teamwork is an integral part of who we are.

About You

Our ideal candidate has:

• Solid customer service background and is committed to providing a safe and welcoming environment to everyone who uses the library.

• Knowledge of safety and security in a public setting.

• Knowledge of emergency procedures, safety hazards and how to delegate to a team.

• Ability to use workplace technology effectively including email, calendar, internet, databases, video conferencing, and other software.

• Ability to thrive working in a diverse environment with constant public contact.

• Ability to creatively solve problems, and handle stressful situations in a positive manner, including situations involving trauma, mental illness, and substance abuse.

• Ability to demonstrate excellent interpersonal skills, positive attitude, cultural sensitivity and sense of humor in working with customers of all ages and backgrounds, coworkers and community.

• Skill in de-escalation and positive communication.

• Ability to complete concise and grammatically correct reports.

• Ability to pass a physical and mental fitness examination and a background check after the offer to hire has been made.

• Ability to successfully complete First Aid/CPR/AED, Narcan, Verbal De-escalation, and Defensive Tactics training.

• Ability to obtain an unarmed security guard license issued by the City and County of Denver.

• Experience with Trauma Informed Care or Mental Health First Aid preferred.

• A demonstrated commitment to developing and maintaining a welcoming environment for young people, including babies, toddlers, preschoolers, grade schoolers, and teens.

• One year of experience working with security or loss prevention preferred

We know your time is valuable. Please only apply if you meet the following minimum requirements:

● One-year civilian or military experience in security, safety, loss prevention or law enforcement (related academic training, public relations skills or customer service experience may be considered as a substitute for direct security requirement).

● A high school diploma or equivalency.

● A current Colorado driver's license with a good driving record, or ability to obtain one within one year of hire.

We anticipate this posting to remain open until filled. Please submit an application at your earliest convenience in order to be considered.

Starting Pay

$17.29 - $21.61

Agency

Denver Public Library

Assessment Requirement

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.