Front Office Coordinator/Referral Coordinator-Bilingual (Spanish)

Job Summary

MyCare Medical Group is looking for someone who is interested in being part of a dynamic team that focuses on excellent service to others while handling clerical, environmental, and organizational tasks.  The Front Office/Referral Coordinator will play a crucial role in ensuring a seamless experience for patients and visitors. This position encompasses responsibilities from both Front Office Coordination and Referral Coordination, requiring a dynamic individual who can handle receptionist duties while also managing the referral process efficiently. 

Job Responsibilities: 

• Greet all patients and visitors warmly, directing them to the appropriate locations and providing general office information. 
• Answer phones with proper etiquette, directing calls to the relevant person/department, and updating patient information as needed. 
• Schedule new patients, collect insurance information, and set up new patient files, including preparing necessary forms and labels. 
• Verify medical insurance for appointments, including walk-in patients, at least one day prior to service. 
• Manage inventory of new patient forms and office supplies required for front desk activities. 
• Process patients' referrals, ensuring timely scheduling for recommended non-PCP appointments. 
• Liaise between Medicare patients/offices and providers, effectively processing, monitoring, and communicating all aspects of referrals. 
• Maintain a list of preferred specialists and ancillary providers for the assigned area. 
• Obtain referral authorizations if required by the health plan and schedule appointments with referred specialists. 
• Communicate respectfully and effectively with patients regarding appointments. 
• Monitor patient wait time, ensuring physicians' on-time schedules, and assisting in pulling charts for walk-in patients. 
• Provide patients with proper documentation for quick referrals using the preferred network. 
• Ensure patients leave with all necessary forms and paperwork (e.g., visit receipt, lab requisition, prescription). 
• Schedule necessary follow-up appointments, confirm next day's appointments, and follow up on any missed appointments. 
• Adhere to all HIPAA guidelines and maintain strict confidentiality. 

• High school diploma or equivalent. 
• Two (2) years of experience in a medical office setting, with specific experience as a Referral Coordinator. 
• Data entry and typing experience. 
• Must be Bilingual in English/Spanish
• Knowledge of basic medical terminology is preferred. 

 
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