Service & Parts Associate

PRIMARY RESPONSIBILTIES

Candidate will work closely with Service Department Team Members to learn Winco Product Lines past and present. Candidate will learn to navigate Company Website and Literature efficiently. Candidate will field customer Calls/Emails and enter Parts Orders, Provide Technical/Troubleshooting Assistance, and forward calls to other Team Members as appropriate. Candidate will receive training on programming Genset Control Modules & Governor Controllers. Other departmental duties and opportunities as directed by the Service Manager.

JOB INTERACTIONS AND INTERFACE

This role interacts with internal staff in all departments as necessary.

DUTIES / RESPONSIBILITIES

ESSENTIAL FUNCTIONS

Provide excellent telephone skills – customer oriented and pleasant to work with

Execute working knowledge of generators and generator design, AC & DC electrical theory, and wiring schematics

Working knowledge of troubleshooting the different systems on diesel and spark ignited engines

Familiarity with MS Outlook and Office Suite

Familiarity with Epicor ERP System a plus

Ability to organize and submit completed paperwork

Work well in a team environment and cross train as needed

Backs up other service department duties as necessary

Identify part numbers and familiar with looking up parts

Other duties as assigned