Hotel Front Desk Supervisor

Front Desk Supervisor
Job Summary

Oversees daily operations of the front desk/reception department.
Organizes, directs, and monitors daily activities of front desk staff.
Ensures efficient, friendly, and professional guest registration, check-out, and telephone service.
Observes front desk staff to ensure that established procedures are followed.
Establishes procedures, prepares and coordinates schedules, and expedites workflow.
Reviews the daily room availability and informs all appropriate staff.
Reviews status of departures on a daily basis.
Ensures all necessary reports and forms are completed daily.
Performs front desk staff responsibilities as needed.
Ensures that guests' needs are fulfilled and their stay is as pleasurable as possible.
Assists with dining, entertainment, or transportation reservations as needed.
Assists front desk staff with resolution of guest problems/complaints as needed.
Monitors and maintains front desk area.
Possesses and maintains thorough knowledge of hotel services, facilities, policies, and room rates and area's attractions.
Performs other related duties as assigned by management.
Job Qualifications
Education: High school diploma or equivalent; bachelor's degree in a related field preferred.
Experience: One to two years of related experience.
Skills:
Excellent written and oral communication.