Technical Program Manager
| Estimated Pay | $47 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Wilmington, Delaware |
Compare Pay
Estimated Pay$26.31
$46.56
$67.03
About this job
For decades, Itron has been delivering critical energy and water infrastructure services to customers around the globe - and we're just getting started. Join us and help design the future of resource management.
This individual will run all planning and deployment aspects of customer projects in a particular geographic area with focus on one or more clients. The Program Manager may be the principal customer liaison and must be able to manage concurrent projects adeptly. The Program Manager must have the ability to work autonomously and remotely to perform initial project planning, manage customer relationships during pilot and rollout efforts, support customer post-deployment as needed, and supervise Itron network installations. Additionally, this individual will be responsible for oversight of software deployment and work with Itron SME teams to identify root cause to software issues and define resolution plans. The Program Manager will also be responsible for managing customer issues and coordinating customer training during the installation timeframe and prepare hand-off plans to customer at the conclusion of the deployment. The Project Manager will be called upon to interface with internal customers (Sales, Marketing and Product Development organizations in particular) on product and systems improvements or upsell opportunities.
Duties & Responsibilities:
- Supervise on-going project deployment activities and participate as needed in all phases of deployment of a project. Deployments vary in scope and may include multiple, parallel implementations requiring coordination of various teams from Itron, contractors and the customer, including but not limited to field (RF) engineers, IT staff, supply chain, contracting and finance staff.
- Day to day engagement with the implementation team across various disciplines
- Status reporting to internal and external stakeholders. Document and communicate all project issues, potential solutions and recommended actions to the Regional Client Delivery Executive.
- Define, maintain, and report on program financials
- Implementation schedule management
- Responsible for team meetings, document follow-up activities, coordinate action items
- Documentation of project goals, actions and as-completed materials, and all contracted reports as outlined in each project's deliverables list.
- Develop opportunities for program expansion and growth
- Drive Itron and partner marketing channel success
- Engage with SMEs including system engineers and hardware/firmware/software leads. Influence stakeholders in the assessment, planning, and management of complex implementations.
- Must be knowledgeable of project scope and contract requirements, customer union contracts (if applicable), training programs, local and national rules and local radio frequency regulations related to project activities.
- Lead the identification of risks and issues, and development of risk mitigation strategies and an escalation process.
Required Skills and Experience
- minimum of 5 years of experience implementing and managing direct large scale
- multi-phase projects/programs across all aspects of the cross-functional team.
- a minimum 5 years of deployment of telecommunications networks (preferably wireless)
- deployment of enterprise scale software systems
- expertise implementing Utility products and services (preferably Automated Metering Infrastructure/AMI).
Preferred Skills and Experience:
- Demonstrated leadership, organizational and problem-solving skills. The successful candidate will be able to describe multiple business situations where these skills were leveraged.
- Demonstrated ability to organize, prioritize and manage multiple tasks and concurrent projects. Itron's networks are in great demand and the PM must be able to coordinate multiple projects in varying degrees of deployment.
- Experience in personal computer operations and use of word processing, project management, spreadsheet programs plus experience with off-the-shelf and special-purpose test programs. Microsoft Project is Itron's standard project management application.
- Experience and knowledge of gas, water and electric utility meter reading and related distribution automation technologies is desirable.
- Technical training and knowledge of radio frequency equipment used in planning and installing radio network equipment and multiple wired/wireless wide area networks is also desirable.
- Experience with GIS, CIS and other utility systems is highly desirable.
- Must possess above average written and verbal communication skills.
- Ability to solve problems and drive programs forward.
- Excellent stakeholder management skills at all levels of the organization.
Education: Bachelor's degree in electrical engineering or computer science. Advanced degree desired, MBA preferred. Equivalent experience may be considered.
Certifications: PMP preferred
Travel: 10-20%; must possess valid driver's license and a US passport.
Locations
- Wilmington, Delaware
- Chicago, Illinois
- Washington, DC
Physical Demands: This is a typical office job, with no special physical requirements or unusual work environment.
EEO Statement
Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!
Itron is proud to be an . If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email .
Pay Transparency Info
The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience.
About Itron
Itron enables utilities and cities to safely, securely and reliably deliver critical infrastructure services to communities in more than 100 countries. Our portfolio of smart networks, software, services, meters and sensors helps our customers better manage electricity, gas and water resources for the people they serve. By working with our customers to ensure their success, we help improve the quality of life, ensure the safety and promote the wellbeing of millions of people around the globe. Itron is dedicated to creating a more resourceful world. Join us: www.itron.com.
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