SSVF Shallow Subsidy Coordinator

THE SALVATION ARMY

NORTH & CENTRAL ILLINOIS DIVISION

Divisional Headquarters

POSITION DESCRIPTION

POSITION TITLE: SSVF Shallow Subsidy Coordinator - Region I (Bloomington/Quincy/Burlington)

LOCATION/DEPT: The Salvation Army Veterans Services/Social Services Dept.

REPORTS to (TITLE): SSVF Supervisor - Region 1

FLSA CATEGORY: Exempt

STATUS TYPE: RFT

OUTCOMES:

NCI SSVF Shallow Subsidy Coordinator provides rental assistance to very low-income and extremely low-income Veteran households enrolled in SSVF's Rapid Rehousing or Homeless Prevention services. The goal of the SSVF Shallow Subsidy Coordinator is to assist Veterans in ending their housing crisis, enhance their independent living skills by providing supportive services and education, connecting them with community resources, and empower them to maintain long-term housing stability and self-sufficiency. This position will be responsible for assisting Veterans in obtaining income in the form of training, employment, and benefits and foster a deeper understanding of the life-changing work carried out by The Salvation Army North and Central Division.

ESSENTIAL DUTIES:

Case Management (70%)

• Performs SSI/SSDI Outreach, Access, and Recovery (SOAR), a model that helps individuals experiencing or at risk of homelessness who have a serious mental illness, medical impairment, and/or co-occurring substance use disorder apply for Social Security disability benefits and perform duties of healthcare navigation.
• Provides and/or makes referrals for supportive services to participants, including financial planning services, transportation services, income support services, fiduciary and representative payee services, legal services, childcare and housing counseling.
• Provides assistance to participants in obtaining and coordinating other public benefits.
• Serves as a resource for income education and support tailored to the needs and desires of the Veteran.
• Provides employment education services, materials, and referrals to Veteran and their family, based on individual needs.
• Assist participant in obtaining all VA benefits for which they are eligible including income assistance, vocational and rehabilitation counseling, employment and training services, educational assistance, and health care services.
• Manages a case load of up to 30 Veteran households for up to 24 months.
• Implements the SSVF Shallow Subsidy Initiative in collaboration with the traditional SSVF program.
• Provide crisis intervention to address the immediate needs of the very low-income, chronic and non-chronic homeless Veteran population.
• Documents cases consistently, completing all relevant forms, including referrals, weekly evaluations, quarterly and monthly statistics, report as required.
• Utilizes SIMS for data collection/case record in a timely and accurate manner.
• Enforces program rules and procedures to ensure compliance with VA regulations.
• Provide client access to services and community resources as needed.
• Conduct home visits, when appropriate.
• Process Temporary Financial Assistance for up to 24 months for each client enrolled in Shallow Subsidy.
• Monitor progress of participants and maintain accurate documentation of progress toward goals and services provided.
• Provide required light touch case management with participants monthly.
• Maintain positive work atmosphere through appropriate conflict management, courteous demeanor, and professional and appropriate communication practices. (required)
• Maintain compliance in The Salvation Army's "Safe from Harm" Certification. (required)
• Complies with all applicable training requirements, company safety, personnel and operational policies and procedures.
• Perform other duties as assigned as related to the SSVF program.

Administrative (20%)

• Maintain up-to-date Master List of clients served in the program to include, intake, status, outcome, exit.
• Performs HMIS (SIMS) data entry, reviews data for accuracy, completeness, and comprehensiveness.
• Assists in generation progress reports on outcomes and activities for Staff Meetings
• Completes reports for timely submission as required by the VA.
• Maintains up to data and accurate record of all legal activities.
• Comply with all policies and procedures of the program and the Commission on Accreditation of Rehabilitation Facilities (CARF).

Collaboration (10%)

• Creates connection and coordinates referrals with the American Job Centers and career centers.
• Works in partnership with other SSVF Case Managers, Intake Specialists and Outreach Workers; and participates in regular case consultation.
• Develop and maintain relations with local social services, public benefit agencies, faith-based and community-based organizations, VA facilities, Vet Centers and Veterans Benefit Administration (VBA) offices, as well as state Department of Labor staff, HVRP, employers and other referral networks.
• Establishes linkages with appropriate agencies and service providers in the area/community.
• If employment is a housing stability goal, coordinate employment attainment, through job-searching, resume-building, mock-interviewing, and dress-for-success strategies.

OCCASIONAL OVERNIGHT AND WEEKEND TRAVEL

Involves occasional driving to offsite meetings/trainings and conducting occasional in-person meetings with program participants.

• Occasionally work weekends to accommodate event schedules, or other organizational needs. Flexibility in scheduling is essential to meet deadlines and ensure successful event execution.
• Must have reliable transportation, valid driver's license and auto insurance.

EDUCATION/EXPERIENCE

• Possesses a minimum of a bachelor's degree in related field. Comparable 1-2 years' experience in claims/benefits processing.
• Advanced degree in social work, counseling or human services is ideal.
• Previous experience with social services and/or homeless programs.
• Experience working with Veterans and families.
• Valid Driver's license/MVR clearance.
• Veteran status preferred.

COMPENTENCIES

• Willing to promote the mission of The Salvation Army.
• Able to work with individuals of diverse legal backgrounds.
• Excellent written and verbal communication skills, including experience or capacity to demonstrate positive interpersonal skills and work as a cooperative team member.
• Able to coordinate multiple projects simultaneously in a high-pressure and time sensitive environment.
• Demonstrates ability to use computers and proficiency in Microsoft Office software and HMIS system.
• Must maintain and execute confidential information.
• Knowledge of services, policies, and procedures related to Salvation Army processes.
• Excellent customer service and communication skills.
• Demonstrated ability to use initiative and be a self-starter.
• An attention to detail.

• Team player, self-starter, and perform well with minimum supervision.
• An ability to work with confidential material.
• A decision-making approach that uses good judgment.

POSITION LIMITATIONS (What this position must do)

• This individual will only commit Army resources that have been allocated or approved.
• This individual will keep the Legal Services Coordinator informed on all critical issues relating to their area of responsibility.
• This individual will adhere to all policies and procedures in carrying out the responsibilities of this position.
• This individual must receive successful completion of background screening as well as employment eligibility verification.

PHYSICAL DEMANDS/WORK ENVIRONMENT

This position is required to do light physical work.

• In order to successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment and a PC.
• Must be able to occasionally lift or move up to 40 lbs.
• The work environment for this position normally includes an office environment with a low to moderate noise level.
• Must be able to travel to multiple sites.
• Maintain positive work atmosphere by behaving and communicating in a manner that fosters and maintains positive relationships with co-workers and supervisors. This would include but not be limited to such actions: resolution of conflicts in a positive manner; courteous treatment of staff, clients, and visitors; respect of others' property and person, professional and appropriate communication to and about co-workers, supervisors and subordinates. Support the Mission of The Salvation Army by treating every donor, contact and colleague with respect and dignity, and without discrimination of any kind.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.