Senior Employee Relations Partner

The role:

The SoFi Employee Relations Team serves as a trusted partner to the very core of our business, our Team Members. Partnering closely with our People Business Partner teams and Employment Legal, we are objective advocates, offering unbiased support to employees facing workplace issues. We deliver consistent, impartial processes that strengthen the company's mission and values, ensuring a fair experience for all, so that everyone has the opportunity to thrive.

The Senior Employee Relations Partner is a critical role within the broader transformation of the Employee Relations function. As we transform from a reactive support resource to being a proactive thought partner, this role will include both hands on Employee Relations work and strategic project work to mature the function. This position is both hands-on and strategic to provide investigative and employee relations expertise.

With regards to hands-on work, this role will conduct investigations into employee relations concerns and contribute to making a positive impact on our company's culture by completing timely and high quality investigation reports to share findings and recommendations. The successful candidate will provide guidance, support, and make recommendations to resolve employee relations concerns. As a trusted advisor, this position will initiate, investigate, and conclude a variety of employment-related matters with limited oversight. Additionally, this position will advise on a variety of performance management scenarios, with an emphasis on supporting performance management scenarios involving non-exempt team members.

With regards to strategic work, the ability to navigate ambiguity is critical for success in this role. While we begin to collect data on our current Employee Relations program, this position will be critical in helping us to determine and prioritize the right projects and initiatives to invest in moving forward, in addition to leading and or advising on certain project work to help mature the function.

What you'll do:

• In this role, you'll be responsible for handling employee relations issues including various performance management scenarios, attendance and absenteeism scenarios, interpersonal disputes and/or concerns, time keeping and time theft scenarios, and ensuring compliance with various company policies, practices and applicable employment state and federal laws and regulations, with an emphasis on harassment, sexual harassment, and retaliation
• Use established and effective interviewing and documentation techniques and utilize the designated case management tool for tracking investigation progress
• Advise on various performance management scenarios, with an emphasis on supporting front line leaders through the performance management process. This could look like co-developing performance memos and/or developing performance improvement plans in partnership with front line leaders and people business partners
• Communicate consistently and regularly with People Business Partners regarding ongoing investigations and provides timely investigation case reports with supporting documentation for all completed investigations
• Analyze performance management and workplace investigation trends with Leadership to help develop proactive strategies, solutions, programs and policies with the aim of improving company culture
• Lead/assist on projects designed to mature the broader Employee Relations function. This could look like assisting in the development of a performance management dashboard, creating Employee Relations acumen experiences for People Business Partners, leading data collection/analysis initiatives in partnership with our People Analytics teams, and creating Employee Relations training materials for managers across the organization
• Develop effective relationships with People Business Partners to promote cross functional collaboration and alignment
• Help balance risk, taking into account team member, department, and company perspectives when providing employee relations solutions
• Facilitate off-boarding for involuntary terminations, when necessary

What you'll need:

• Bachelor's Degree and/or 5 years of experience with workplace investigations, performance management, and other relevant Human Resources experiences
• Excellent planning, organization and time management skills, attention to detail, ability to handle multiple tasks
• Outstanding written and verbal communication skills; must be a thoughtful and empathetic communicator
• Thorough understanding and application of internal and external HR principles, concepts, practices and standards
• Knowledge of federal, state and local laws, statutes, which govern employment policies and practices
• Ability to build strong working relationships across all levels of the organization, including remote offices and locations
• Ability to objectively coach employees and management through complex, difficult, and emotional issues
• Experience with providing coaching and resolving performance management through formalized performance improvement processes
• Ability to work independently and to identify when to engage leadership and cross functional teams
• Previous experience working in an organization with a centralized employee relations function is preferred
• Strong customer service and problem-solving skills, with strong attention to detail
• Proven ability to maintain confidential information

Nice to have:

• Familiarity with international Employee Relations and Employment Legal practices
• Ability to provide employee relations support to Spanish speaking team members