Senior Project Manager

The Project Manager will be responsible to facilitate and manage the overall order fulfillment process- from order entry to service installation- in order to ensure an efficient, effective service delivery experience for the customer and Sales team. The Project Manager is capable of handling multiple, concurrent, service orders of minimal complexity. Acts as the Single Point of Contact for the Sales Team and customers regarding all facets of the service delivery and order fulfillment phase. Drives internal teams/task forces. Occasionally manages/schedules status meetings with internal and external vendors, stakeholders and customers.

• Ensure that all aspects of a project are organized and in conformance with timeline and deliverables requirement
• Develop and maintain project performance database that tracks overall progress and achievement of milestones
• Assign and monitor resources effectively to boost project efficiency and maximize deliverables output
• Report project risks and outcomes to appropriate management channels, and escalate issues according to project work plan
• Serve as point of communication between company teams and external resources. Strong verbal and written communication skills.
• Ability to create detailed, articulate analysis, status updates, and implementation plans.
• Responsible for handling escalated issues and providing internal & external stakeholders with regular updates on pathway to resolution.
• Understand how to communicate difficult/sensitive information tactfully.
• Resolve and/or escalate issues in a timely fashion or Anticipate before the issue impacts project schedule and/or scope.

• Strong oral and written communication
• Proven ability of effective, self-directed task management inline with functional objectives
• Strong organizational skills
• Knowledge of telecommunication services, account & order management, preferred
• Understanding of Project management techniques, processes, and project scheduling tools, preferred