Booth Manor Service Coordinator/POH Case Worker

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Job Objective:

The major function of the Booth Manor Service Coordinator is to provide strength-based case management (including intake) and referral services to all residents of Booth Manor in Columbus who need such assistance. The Service Coordinator facilitates the development of programming in conjunction with the Corps Officers to enhance the social environment of the properties. The Service Coordinator serves as a liaison and an advocate for residents.

The Pathway of Hope Case Manager is responsible for the provision of strength-based case management and coordination of overall services offered to families and individuals through the Columbus Salvation Army Community Center.

What You Will Do:

• Complete intake assessment on all residents
• Provide strength-based case management and referral services to all residents in need of these services.
• Establish and maintain updated electronic and hard file documentation, including emergency information.
• Provide crisis intervention and community referral services as needed.
• Make home visits to residents when appropriate.
• Keep accurate case notes of phone calls, interviews, etc.
• Serve as liaison and advocate for residents with community agencies.
• Update and maintain a resource binder.
• Determine eligibility for programs, make referrals, and assist with application process.
• Maintain and report statistical data for HUD, The Salvation Army, and others as requested.
• Participate in team and Corps employee meetings.
• Coordinate the distribution of vouchers for government commodities programs to participants and assist in getting orders as needed.
• Participate in monthly supervision meetings with supervisor.
• Develop and facilitate educational/support groups, maintaining appropriate documentation.
• Assist in planning and implementation of seasonal activities as requested.
• Attend educational opportunities when appropriate.
• Participate in community meetings and networking as appropriate.
• In conjunction with Corps Officers, plan and coordinate social activities for residents, including monthly birthday parties.
• Provide linkage to Pastoral Care Representative (TSA Officer) for pastoral care, counseling, and support.
• Conduct goal-setting steps with participants formulating change-oriented action plans.
• Conduct follow-up case management meetings with participants.
• Refer participants to internal and or external services designed to address identified goals.
• Monitor and track participants' progress in goal attainment on the action plans.
• Develop plans to address transition needs and ongoing documentation of progress.
• Enter all required family demographic and outcome data in the SIMS and NextStep electric data management systems in a timely and accurate manner.

Other Responsibilities:

• Other duties that are specific to the office location and as assigned by direct or on-site supervisor.
• Provide community education regarding available services.
• Other duties as assigned.

Case Management Requirements

• Participant Engagement: Develop and promote Pathway of Hope services to individuals receiving services at the local site and community organizations. Approach participants with an open and professional stance, recognizing their strengths and treating them as collaborative partners in the helping process. Demonstrate the ability to establish rapport and positive engagement with participants in the initial phases of the working relationship and throughout services. Schedule weekly meetings with participants, gradually reducing face-to-face contact with them as appropriate in their transition from services.
• Assessment & Action Planning: In an interview format, complete all intake and required assessments including basic demographic information, URICA, Working Together Agreement, Herth Hope, Sufficiency Matrix, and Strengths Assessment. Also, works with the POH team to assure that the Spiritual
  Assessment is completed, and Pastoral Care is provided. Based on participants' identified goals, develops specific and measurable Action Plans. Enters all corresponding documentation in a timely fashion within the required SIMS and NextStep data entry format.
• Linkage & Referral: In response to the Action Plan, coordinate referrals and participant linkage to internal and/or external resources that will facilitate the successful achievement of identified goals.
• Teamwork: Meet with the local team weekly to coordinate overall participant services including community linkages, and address programmatic requirements including intake processes, intervention strategies, and collection of data needed to meet program reporting requirements.
• Transition and Follow-up: Address completion requirements early in the engagement process to fully educate participants on all services available and facilitate successful transition and closure. Inform participants of the plan to monitor their progress after successful completion through engagement in exit and follow-up assessments and surveys.
• Other tasks as assigned by leadership.

Minimum Qualifications:

The requirements listed below are representative of the minimal education, experience, skills, and/or abilities for this position.

Education:

• Bachelor's degree of Social Work or a degree in Gerontology, Psychology or Counseling is preferable; appropriate work experience without a degree may be considered.
• Two to three years of experience in social service delivery with senior citizens and/or nonelderly disabled.
• Demonstrated working knowledge of supportive services and other resources for seniors.

Background Checks:

• Position requires a background check to be completed. Findings may disqualify an individual for the position.

Experience:

• Working with the elderly.
• Basic office equipment, including telephone system, computer, fax machine, copy machine.

Certificates:

• Must have a valid driver's license and maintain The Salvation Army Driver's qualification standard; must complete Safe From Harm training within the first 90 days of employment. Must complete the Caseworker Certification Program within 120 days of employment.

Skills/Abilities:

• Able to speak, write and understand the English language in a manner sufficient for effective communication with leadership, field personnel, and clientele.
• Computer proficiency with Microsoft products and ability to kearn electronic reporting systems.
• Ability to accept supervision and work with a team of co-workers.
• Ability to work well with clients of diverse cultural and socioeconomic groups, respect.

confidentiality and able to work within ethical and legal parameters of social services.

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• To perform job successfully, an individual should be able to use Excel, Access, PowerPoint, word, and Microsoft Office or similar software. Experience with inventory or ordering software and completing government reports preferred.
• Willingness to support the philosophy, goals, mission, and objectives of The Salvation Army.
• Must pass all applicable background checks.
• Must complete Safe from Harm training.
• Must possess a valid driver's license from the state in which you reside. Must be approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.

Supervisory Responsibility: None

The physical requirements described here are representative of those that must be met by an employee to successfully perform the duties of this job. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job.

Physical Requirements Include:

• Good speaking, hearing and vision ability, and excellent manual dexterity.
• Lifting, pulling and pushing of materials up to 25 pounds.
• May requires bending, squatting, walking.
• May require standing for extended periods.

Travel:

• Going to conferences in and out of state.
• Driving to our DHQ in Indianapolis for training and or meetings.

Working Conditions:

Work is performed in a typical office environment. Part-time position Booth Manor Columbus, Indiana. May require some weekend and evening work.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

Indiana Division

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