Business Account Coordinator

Hours: Full-Time

As the Business Account Coordinator, you will play a vital role in ensuring quality service by assisting Socket's business customers with questions and routing customer inquiries. You will utilize your communication and management skills through work with an array of Socket customers.

Position Responsibilities:

• Answering and directing all business client phone calls.
• Interacting with Business Center Analysts, Network Operations, Account Executives and other departments where necessary to insure customer issues are resolved in a timely manner.
• Acting as a backup to the Business Center Analyst in-bound phone queue.
• Making outbound calls for upcoming network maintenance, 6 month follow up calls and emails, and completes surveys for closed tickets. Sending survey results to the Director of Customer Care and Business Center Supervisor.
• Filing documents for new and current customers. Maintaining the filing system both in the file cabinet and on the file server.
• Contacting various Telcos with problems or questions regarding ADSL service orders, either through direct contact or via submission of trouble tickets.
• Performing all cancellation of ADSL service by placing orders with the various ILECs for residential and business customers, updating changes in customer status and documenting cancellations in the appropriate interfaces.
• Placing Change of Responsibility (COR) and POTS orders/transfers with the various ILECs.

• Associate’s Degree and/or equivalent work experience in the Telecommunications/Internet field is preferred.
• Candidates must possess excellent customer service skills, a positive & professional attitude, and a desire to succeed.
• Must have the ability to multitask, work with little supervision and as a team.

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