Room Attendant - Hotel Effie

Compensation Type: Hourly Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:

 

Overview:

The Hotel Effie Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous, and efficient service to all guests. 

Responsibilities:

• Employees must always be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees. 
• Thoroughly clean guestrooms according to Hotel Effie/Highgate Hotels standards. 

• Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up. 
• Remove all trash and dirty linen from guestrooms and hallways. 
• Keep all hallways, public areas, and closets clean, neat, and vacuumed (if applicable). 
• Restock the housekeeping cleaning cart for the next day's use.  
• Replenish chemical bottles. 

• Clean the room with the door closed according to Hotel Effie/Highgate Hotels standards unless requested to do otherwise by the guest. 
• Report all missing items from the room (i.e., irons/boards, hair dryers, etc.) to the Housekeeping Supervisor/Manager. 
• Report any maintenance repairs immediately to the Housekeeping Supervisor/Manager. 
• Handle items for “Lost and Found” according to the Hotel Effie/Highgate Hotels standards. 
• Ensure overall guest satisfaction. 

Qualifications:

• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner. 
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. 
• Must be able to multitask and prioritize departmental functions to meet deadlines. 
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner. 
• Attend all hotel-required meetings and training. 
• Maintain regular attendance in compliance with Hotel Effie/Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. 
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform.  
• Comply with Hotel Effie/Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. 
• Maximize efforts towards productivity and meet established productivity standards.   
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary. 
• Must be able to understand and manage housekeeping tools such as Synergy device, according to established standards. 
• Must be able to cross-train in other hotel-related areas. 
• Must be able to maintain the confidentiality of information. 
• Must be able to show initiative, including anticipating guest or operational needs. 
• Perform other duties as requested by management. 
• Always maintain a warm and friendly demeanor. 
• High School diploma or equivalent and/or experience in a hotel or a related field preferred.