Patient Care Coordinator

Carolina Hearing and Tinnitus, an established Audiology practice that provides personalized hearing care to patients in North Carolina, is looking for a Patient Care Coordinator to work in our Statesville and North Wilkesboro locations. The ideal candidate is upbeat and dependable, is able to work independently and in a team environment. They can manage and anticipate workload while providing un-compromised patient care.

Working alongside a team of caring and experienced professionals, the Patient Care Coordinator performs administrative tasks such as answering calls, managing appointments, gathering patients’ information, and providing an exceptional experience. When needed this person will also work alongside the Audiologist, assisting them in daily tasks and routine duties helping patients hear better.

This role is ideal for individuals who appreciate learning new skills and pushing their professional boundaries while collaborating closely with like-minded coworkers who positively impact patients' lives.

This is a part time position (approximately 24 hours/week) with flexible scheduling. Training will be provided.

Responsibilities

• Answering incoming phone calls and addressing voicemails daily
• Scheduling patient appointments with an Audiologist upon the provider's availability
• Verifying patient insurance coverage
• Maintaining the front office area is neat and orderly
• Assisting patients with insurance and billing questions
• Collecting and posting patient payments
• Performing general office duties such as document preparation, scanning, faxing, mailing, and filing

Requirements

• Ability to learn quickly, multi-task, and collaborate with others
• Commitment to providing excellent patient care
• Experience in Hearing Healthcare is a huge advantage.
• Well-developed skills in prioritizing, organization, decision-making, time management, verbal/written communication skills
• Ability to deal courteously, professionally, and tactfully with patients, physicians, and other medical professionals in a variety of circumstances

Benefits

• Flexible Schedule
• Paid vacation/ holidays

Option for disability, vision, and dental supplemental insurance