General Manager

As General Manager, you’ll have the chance to oversee a multi-faceted high-volume full-service restaurant, with a retail component and Wine Club program. As a Cooper’s Hawk Brand Ambassador, you’ll not only ensure exceptional operations, from the food we serve from our scratch kitchen to the Guest service we provide, but you’ll also focus on growing our Wine Club Community.  You’ll provide team leadership and development so you can work together to achieve restaurant goals.  

What You’ll Get

• Incredible Discounts:
  • Monthly Dining Allowance
  • 50% Dining and Carryout
  • 40% Retail Wine
  • 20% Retail and Private Events
  • Monthly Complimentary Wine Tasting for Two 

• Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program
• Company Matching 401(k) Retirement Savings Plan
• Flexible Savings Accounts- Health and Dependent Care
• Health Savings Account 
• Long-Term Disability; Voluntary Short-Term Disability
• Basic Life and AD&D Insurance (with option to purchase additional coverage)
• Paid Parental Leave
• Highly Competitive Pay plus Team Member Incentives & Rewards  
• Paid Time Off
• Access to Team Member Relief Program
• Employee Assistance Program, providing mental health, legal and financial counseling.
• “Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services
• Employee Referral Bonus Program
• Milestones Recognition Program
• Luxury Car Incentive for Team Member Development for General Managers and Executive Kitchen Managers
• Annual Destination Conference for General Managers and Executive Kitchen Managers
• Career Development Opportunities

What You’ll Do  

• Oversee all aspects of restaurant operations and will lead all Management and Hourly Team Members 
• Adhere to policies and manage assigned operating systems
• Ensure collaboration between kitchen and front of house operations
• Represent company values and create a respectful, positive and professional work environment
• Manage people by:
  • Approving hourly team member hiring decisions
  • Ensuring managers are effectively directing work groups
  • Strategically navigating through challenges that occur in the restaurant
  • Mentoring and developing managers
• Take steps to ensure financial metrics are met and involve department managers to achieve results
• Focus on service & ensure execution of all food, service and facility standards
• Be responsible for achieving monthly sales and profits targets and analyzing/interpreting metrics
• Be accountable for the overall success and results of the Wine Club Community
• Effectively operate computer systems including a POS System, Online Team Member Scheduler, Inventory/Ordering software and the Microsoft Office Suite 
• Maintain a safe and healthy work environment and uphold food safety standards
• Maintains a professional image by adhering to guidelines listed in the Team Member Handbook
• Other duties as assigned 

What You’ll Need  

• Minimum 2 years of General Manager experience in a full-service restaurant. Scratch kitchen experience preferred 
• A minimum age requirement of 21 years
• Excellent verbal and written communication skills
• Is results-driven; able to coach team to hit restaurant targets (i.e. Wine Club Community growth)
• Ability to read, understand and communicate in English
• Demonstrates financial acumen
• Extensive food knowledge and standards (Executive Kitchen Manager level)
• Proficient in Microsoft Office Suite
• Preferred certifications include ServSafe and state/local licensing requirements
• Must be able to lift and carry up to 40 lbs.
• Must be able to stand for at least 10 hours per shift
• Must be able to work 50-60 hours per week
• Must be able to work flexible shifts and schedules, inclusive of weekends and some holidays   

Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.     

Cooper’s Hawk is an equal opportunity employer.  All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.     

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.