Backend Support Engineer

Structured Finance & Lending Team is responsible for designing, developing and supporting applications for Structured Lending Businesses and Clients. Our focus has been to create Structured Lending Platform which covers a wide spectrum of asset classes such as Loans, Repurchase Agreements (Repos), Asset-Backed Securities and Derivatives. Job Responsibilities / Typical Day in the Role - Provide world class quality of service to end users throughout the resolution process - Support multiple large-scale applications - Deep dive into the code and provide robust fixes to the support issues - Encourage and support knowledge sharing within team and external groups - Work in an agile environment focused on the most important deliverable for our clients - Engage engineering teams and product owners to assist with troubleshooting as needed. - Demonstrate excellent ticket hygiene by selecting appropriate product categories, keeping detailed ticket notes, managing ticket backlog, etc. - Maintain effective documentation by regularly reviewing and updating knowledgebase content. - Take a proactive approach in analyzing current practices to identify areas for improvement and make suggestions for more efficient and strategic solutions. - The individual will be splitting time apprx 40-50% coding and the other ad hoc technology support - The coding work down will be in response to support requests, rather than direct project based development - Possess the drive to dive deep, thrive and progress even in ambiguous situations Skills: Must Have Skills / Requirements - 5+ years of hands-on experience in Python or Java - 3+ years in SQL or NoSQL databases like MongoDB or ElasticSearch - Demonstrated experience in support high velocity technical support - Strong Computer Science fundamentals in Data Structures, Algorithms, Complexity Analysis, Object-Oriented Design and Designing Large Scale Data-Intensive Applications Nice to Have Skills / Preferred Requirements - Experience in Java, python, SQL. - Experience in ELK Stack (Elasticsearch, Logstash, Kibana) or Prometheus + Grafana - Proficiency in Linux, Bash, JSON and SQL - Knowledge of Credit products like corporate bonds/loans, credit default swaps, total return swaps is a plus - Experience with cloud computing systems - Networking including TCP, HTTP, DNS, SSL certificates Education: - Bachelor's Degree in Computer Science or related field with 5+ years of work experience Masters' Degree with more than 3+ year work experience in Software Development Skills and Experience 28512513 Please see our complete list of jobs at: www.rmscorp.com