Logistics Account Representative

Manage assigned customer accounts. Multi-tasking required. Address customer concerns. Employee must be an energetic, goal-driven person with excellent communication skills. This role may often be challenging, one must be able to remain calm and polite in tough situations. Works well with others; teamwork is essential. Foster long-term relationships with customers and help company growth. Be an ambassador for Harbor.

·         Proactively manage order fulfillment to meet customer demands through integration with operating company, distribution,                and planning/forecasting 

·         Reassign orders by changing ship dates and/or source warehouse as needed to prevent product shortages. 

·         Implement process improvements through cross-functional collaboration partnering with customers to drive achievement of              organizational metrics and individual account goals. 

·         Manage and balance key business relationships with passion & understanding of customer expectations and internal                        policies/requirements and contracts. Ensure achievement of customer specific KPIs

·         Lead projects/initiatives to enhance both cost and service efficiencies in the customer and the company supply chains. 

·         Participate in the development of presentations and discussions for customer facing meetings. 

·         Identify expansion opportunities with current customer(s) . Identifying and communicating sales opportunities for both                      incumbent and new accounts assigned.

·         Must be computer literate; able to utilize Microsoft Outlook, Excel, and Word. SAP experience is a plus. 

·         Work in close partnership with many of our internal departments. You will lead the communication of critical product supply              situations internally to ensure optimal customer service delivery. 

·         Maintain close contact with key customers to assist them in logistical optimization and general satisfaction with our unique                partnerships. 

·         Serve as a team player by supporting and developing others through knowledge sharing and embedding Under limited, to                no, supervision, responsible for the customer relationship management of key revenue generating accounts. 

·         You are responsible for resolution on issues arising from customers regarding orders and order status, order cuts, and                      potential issues.  Level one escalations.        

·         You are responsible for continuous improvement activities on assigned accounts. 

·         You will participate and contribute to projects as directed.  

·         Inquiries through customer portals include checking for shortages, delivery schedules, discrepancies, routing instructions,                inventory on hand, transit times, ASN receipt.. 

·         Responsible for all key elements of communication to management  

·         May performs a variety of tasks related to warehousing. 

·         Recording data using multiple applications 

·         Completing daily assignments, daily logs, and checklists 

Requirements

Proven experience as an Account Representative/Customer Service

Proficient in MS Office/excel/word/outlook

Strong communication skills

Excellent organizational and multitasking ability

Assertiveness and confidence

Goal-driven with ability to work under pressure

Excellent verbal and written communication skills

Basic accounting skills a plus

Good problem-solving skills

High school diploma with 3+ years of Logistics Experience or Bachelor degree in Supply Chain.