Tier 1 System Support Technician (Help Desk)

Job Title: Tier 1 System Support Technician (Help Desk) - Tekmanagement Inc.

Location: Medford, OR, USA

Employment Type: Full-Time

Salary: $20 to $27 per hour Plus Benefits (Dental, Medical, Retirement, Vision)

Are you a motivated individual with a passion for technology? Tekmanagement Inc., a locally owned and operated company in the Rogue Valley for over 40 years, is looking to add a System Support Technician to our team. This is a full-time benefitted position that you start accruing from Day 1.

We recognize the employees of Tekmanagement are our greatest asset. Their continued development and motivation are paramount to our success. If you're ready to take the next step in your career, apply now.

About Us:

Tekmanagement Inc. has been a trusted provider of IT support to businesses in Southern Oregon and Northern California for over 40 years. Recognized as one of the 100 Best Companies to work for in Oregon according to the Oregon Business 2023 survey, we pride ourselves on fostering a culture of collaboration, innovation, and excellence.

Key Responsibilities:

As a Tier 1 System Support Technician, you will be a crucial member of our team, contributing to the smooth operation of our Client’s IT systems. Your daily responsibilities may include:

•          Assisting in the management of user accounts, including creating, modifying, and deleting users in accordance with company policies

•          Providing first-level network support, troubleshooting connectivity issues, and escalating complex problems to senior team members

•          Supporting printer-related issues, including setup, configuration, and troubleshooting of printers across the organization

•          Utilizing your knowledge of relevant technologies to resolve client issues and improve service delivery

•         Helping to manage and optimize Azure environments under the guidance of senior team members

•         Supporting the deployment and maintenance of RDS environments

•         Utilizing your knowledge of Hyper-V, failover, BDR, PowerShell, and other relevant technologies to resolve client issues

•         Identifying opportunities to automate tasks and enhance efficiency, thereby improving our service delivery

Remember, as a Tier 1 technician, your role is primarily to provide first-level support to clients, which includes troubleshooting and problem-solving for a wide range of technological issues. You’ll also be working closely with more experienced team members, learning from them, and gradually expanding your own skill set.

What Sets Us Apart:

At Tekmanagement Inc., we take pride in offering a work environment that is not only challenging but also rewarding. Here's what makes us stand out:

1. Exceptional Culture: Our team thrives in a collaborative and supportive culture where knowledge sharing is encouraged.
2. Variety in Work: Enjoy a dynamic workday with diverse projects, from Exchange migrations to Azure deployments.
3. Skill Development: We value skillfulness and provide opportunities for continuous learning and professional growth.
4. Automation Focus: Embrace the opportunity to showcase your skills in automating tasks and improving operational efficiency.

Qualifications:

•         Associate degree or Experience Equivalent

•         Minimum 1 Year of Help Desk Experience

•         Familiarity with Command Prompt and PowerShell

•         Excellent customer service skills

•         Strong communication skills

•         Out of the box thinking and problem-solving skills

Please contact us with your resume and a brief cover letter highlighting your relevant experience. Join us in an environment where your skills are valued, and your career can thrive!

Tekmanagement

800 Ohare Parkway

Medford OR 97504

541-779-4777

Tekmanagement Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Company website: https://www.tekmanagement.com

Company address: 800 O'Hare Parkway Medford, OR 97504