Meeting Planner

Summary: The Meeting Planner is responsible to receive and manage meeting planning logistics, including confirming speakers, planning venue/restaurant logistics, plan and book travel, while providing excellent customer service and frequent status updates to our clients.

Essential Duties and Responsibilities include the following:

• Receive and manage program requests from client sales representatives.
• Maintain and update programs in meeting planning system; this includes entering detailed notes with any program changes, speaker travel information, venue/caterer details, and detailed notes from conversations over the phone with rep and/or vendors.
• Oversees the management of multiple meetings at once maintaining timely customer updates and coordination of required tasks.
• Responsible to confirm and negotiate food and beverage cost/menus as requested, including confirming meeting equipment such as audiovisual aids, podiums, additional seating, etc.
• Ensure client policies are followed as it relates to meeting planning rules; escalates violations to manager when needed.
• Adhere to client specific Service levels to plan meetings accurately and timely.
• Support the post-meeting process to manage attendance and final costs from the event.
• Ability to take the lead in addressing customer questions and concerns related to meeting planning specifics, including updates, changes and cancellations.
• Ability to multi-task, effectively and efficiently based on day-to-day activity and client requests.
• Maintaining a service-focus at all times, and exhibiting a positive and professional demeanor in all customer interactions

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Desired Skills and Experience:

• High school diploma or general education degree (GED); one or more years of program management or meeting planning experience; college degree preferred.
• Technical savvy (able to toggle between multiple browsers and systems using dual monitors)
• Previous experience using Outlook, Word & Excel preferred.
• Previous remote work from home experience a plus – including being able to work without disruption in a private space to be able to take phone calls and participate in on-camera video discussions with clients and internal teams.
• Strong phone and verbal communication skills along with active listening
• Proven strong Time management skills and the Quick learner and ability to work independently.
• Professional written and oral communication skills

Salary Range: $40,000-$45,000