Front Desk Agent/Reservation Specialist

A typical day as a front desk agent will always start with having a friendly attitude. You will check guests in for their upcoming flight, as well as make reservations for future bookings. Guests get in touch with us in person, by telephone, and email.

Check in times are busy and fun. During check-in, front desk agents greet guests, give weather briefings, perform weigh in, handle payment details, and tell guests what to do while they are waiting to be called for their flight.

Guests come from all over the world to see Alaska and K2’s flightseeing tours of Denali are one of the major highlights of their trip. Front Desk Agents spend a lot of time with guests during the reservation and check in process. This job requires a lot of guest interaction and is ideal for a people person.

Season: Negotiable, with a minimum of 3-month commitment. Peak season is May 1 – Sept 31. Some employees start as early as mid-April and stay through mid - October.

Hours: 40 hours per week with overtime available depending on demand.

We do our best to keep a set schedule working the same shifts each week, however this may change as need arises through the peak season. Schedules will be discussed during the hiring process.

Responsibilities:

• Process guest reservations, including all necessary payments

• Handle and coordinate any arrival or tour changes, process any weather canceled tours

• Contact guests if they are late for their check in

• Assist with the check-in and check-out of groups and tours

• Handle guests' concerns

• Assist other departments as required, especially Van Drivers

Knowledge, Skills and Abilities:

• Excellent communication skills

• Friendly and professional attitude

• Good organizational skills

• Time management skills

• Ability to work well with others is a must

• Administrative skills

• Ability to use a variety of computer applications

• Effective conflict management and decision

• Previous experience in customer service

• Cash handling experience

• Ability to speak a second language is an asset

• Working knowledge of the facility, services, and local area