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Director, Retail Technical Operations
•14 days ago
| Verified Pay | $157,280 - $216,260 per year |
|---|---|
| Hours | Full-time, Part-time |
| Location | Las Vegas, Nevada |
About this job
Position:
Director, Retail Technical Operations
Location:
Las Vegas, NV
Remote Status: Hybrid Job Id: 2225 # of Openings: 1
About the Role
As a valued employee, we're committed to giving you the resources and support you need. We offer Medical, Dental, Vision, Life Insurance, Commuter Benefits, Paid Time Off, Holidays, Employee Resource Groups and more!
Gaming Compliance
Candidate must comply with and support the company's responsible gambling policies, procedures and initiatives.
This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.
If you need assistance or accommodation with your application due to a disability, you may contact us at recruitment@betmgm.com.
Pay Range: $157,280 - $216,260 per year
Remote Status: Hybrid Job Id: 2225 # of Openings: 1
Director, Retail Technical Operations
About Us
We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations-MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Sportsbook, Borgata online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.
We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our goals as a company. We strive to create a culture of empathy where our employees feel valued, heard, and comfortable bringing their authentic selves to work. We want to build a product and a workplace that reflect the communities we serve so we approach our work fearlessly, take responsibility when we get it wrong, and ante-up again. We play to win, and we are all-in together.
We were recognized as one of Glassdoor's "Best Places to Work".
We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations-MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Sportsbook, Borgata online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.
We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our goals as a company. We strive to create a culture of empathy where our employees feel valued, heard, and comfortable bringing their authentic selves to work. We want to build a product and a workplace that reflect the communities we serve so we approach our work fearlessly, take responsibility when we get it wrong, and ante-up again. We play to win, and we are all-in together.
We were recognized as one of Glassdoor's "Best Places to Work".
About the Role
The Director, Retail Technical Operations will be responsible for overseeing all sports retail platform rollouts and providing ongoing sports technical operations expertise and support. This individual will also be accountable for the creation of all test scripts used for retail feature upgrades and will work closely with the technical engineering team to approve any new releases both from a feature and NFR perspective. They will also be accountable for all regulatory technical submissions and approvals for all retail sports technical items.
The individual in this role will also train and manage a small deployment team which will carry out any new installations and coordinate version upgrades both within BetMGM and our tribal partners. This person will also direct 1st and 2nd level support activities for the retail sports area and provide key skills when providing technical troubleshooting approach, in addition to coordinating and executing regulatory and partner training on all aspects of the retail sports products.
This individual will be a key senior role within technology and be part of the senior technology leadership team, collaborating with the technical solutions, service management office, and incident management. The role will also be a key stakeholder for overall retail sports operations and provide operational inputs into product roadmap items.
Responsibilities
- Oversee, manage, and as needed, create sports retail deployment runbooks
- Serve as final point of escalation for all retail incidents
- Direct planning and execution of all retail deployment rollout
- Develop sports retail technical operations roadmap strategy and manage roadmap submissions/refinements
- Direct sports technical operational activities to support the project management team
- Act as a point of escalation for any retail sports related incidents
- Manage Retail user account management and roles
- Accountable for sports technical operational MICS
- Accountable for all sports regulatory technical submissions and approvals
- Accountable for the technical retail sports transition from properties to BetMGM
- Accountable for all retails sports operational stakeholder management
- Accountable for all retail test plans
- Accountable for full resolution of incidents and providing details of financial impact to business
- Train and mentor junior members of the team
- Provide input and review any regulatory incidents
- Collaborate with project stakeholders to mitigate project risks and blockers
- Manage sports technical resources to ensure prompt delivery of both BAU and project support
- Manage technical relationship with development teams
- Document all aspects of the role
Essential Functions
- Must be able to stand or sit and operate computers and other technological devices for extended periods of time
Qualifications
- Bachelor's degree desired
- 7+ years of experience assisting in the delivery of technical projects in a fast-paced environment.
- 7+ years of experience in sports retail technical operations
- 5+ years of experience in production systems support and incident management
- 5+ years of experience in operating in regulatory markets
- Proficient in US sports terminology and sports
- Ability to successfully work across cultures and locations, driving team cohesion and effectiveness
- Superior communication & interpersonal skills are required
- Organized and detail-oriented
- Experience working alongside a wide range of stakeholders including vendors, regulators, partners, and third parties
- Experience using tools such as Smartsheet, Microsoft Project, Trello, etc. to maintain project documentation and facilitate stakeholder collaboration is preferred
- Proficient skills in Microsoft Office (Excel, Word, PowerPoint)
- Experience in a gaming, hospitality, retail, or similar industry is preferred
About Our Culture
Building BetMGM from the ground up takes effort, energy, and teamwork, but that's what will make leading this industry all the more satisfying. We stay focused on our main goal with the help of these four company pillars:
Building BetMGM from the ground up takes effort, energy, and teamwork, but that's what will make leading this industry all the more satisfying. We stay focused on our main goal with the help of these four company pillars:
- Believe in Your Game - Take your shot! There's a freedom to explore ideas usually only start-ups are lucky enough to experience.
- Backed by the Best - With our expertise-merged with that of our world-class investors-we have the opportunity to take this business, and ourselves, farther than anyone has ever imagined.
- Do What's Right - We operate with clarity and simplicity, always doing the right thing by our customers and each other, standing shoulder to shoulder every day.
- Hustle Hard - Our combined commitment and ambition is what drives us to create some of the most innovative products in the industry.
What We Offer
As a valued employee, we're committed to giving you the resources and support you need. We offer Medical, Dental, Vision, Life Insurance, Commuter Benefits, Paid Time Off, Holidays, Employee Resource Groups and more!
Gaming Compliance
Candidate must comply with and support the company's responsible gambling policies, procedures and initiatives.
This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.
BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants.
We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our company goals. So, we are committed to an inclusive culture for all and empowering our employees to thrive in meaningful careers. At BetMGM, we play to win, and we are "all in" together. If your experience looks a little different from what we've identified and you think you've got what it takes, we'd love to learn more about you.
If you need assistance or accommodation with your application due to a disability, you may contact us at recruitment@betmgm.com.
Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. The position is also eligible for an annual bonus.
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Pay Range: $157,280 - $216,260 per year
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