Retail Systems Administrator

Who We Are

Peet’s is the original craft coffee company.  Founded in 1966 by Dutch immigrant Alfred Peet, the company remains true to its roots in the Pursuit of Better Coffee.  Sourcing only the best, highest quality beans, carefully roasting in small batches, packaging, and delivering direct to more than 15,000 stores and partners to ensure freshness, and perfecting the craft of drink making in our 200+ coffee bars, we continuously build on our deep expertise and heritage to deliver great coffee. Now, in the midst of an exciting period of growth, Peet’s is focused on sharing our passion – in offices, on campus, in grocery or specialty stores - anywhere coffee lovers live, work, or play.

The Retail Systems Administrator provides system technical review, support, and design recommendations for new and existing retail applications and interfaces. This person plays a key role in the design, architecture, and support for packaged implementations and will be a member of the Retail IT Team.  They will work in conjunction with other teams to deliver the best possible solutions. This requires the ability to translate business requirements into technical solutions.

What You Will Do

Retail Systems Administration

• Installs, configures, and troubleshoots POS and related coffee bar systems
• Maintains interfaces for retail system environment
• Creates, maintains, and revises technical documentation
• Updates and communicates to Operations team and other stakeholders when required
• Thorough understanding of desktop, server, and network hardware environments
• Creates and maintains strong system controls and user permissions
• Evaluate current business processes and identify ways to improve productivity, reduce costs, and ensure that resources are effectively being utilized
• Knowledgeable of compliance standards such as PCI

New System Deployments

• Design and document network architecture for new projects and existing infrastructure
• Provide deployment engineering support

Other Responsibilities

• Manage vendor support relationships, contracts, purchases, and design initiatives
• Provide on-call emergency 24/7 technical support as necessary
• Interface/liaise with Infrastructure, BI, Digital, ERP, and Store teams on technical tasks and initiatives – specifically around the following systems/applications:
  • Aloha CMC/CFG
  • QSR Automations (KDS)
  • eRestaurant
  • Paytronix
  • UltiPro
  • Kronos Device Manager
  • Kronos Workforce Manager
  • Olo
  • Meraki Dashboard
  • NCR Connected Payments
  • Okta

Other duties as assigned.

Who You Are

• College degree in related field or relevant experience
• 5+ years network and security engineering experience
• Experience configuring, implementing, and maintaining the following:
  • POS (Point of Sale)
  • Payment devices
  • KDS (Kitchen Display System
  • Online ordering
  • Cisco Meraki Dashboard
  • Windows OS
  • Okta
• Ability to contribute to the design and deployment of architected retail systems and platforms
• Ability to maintain and configure systems using tools such as BatchPatch, Acronis, BigFix, InTune, Workspace One (Airwatch)
• Ability to troubleshoot and resolve problems using appropriate tools
• Understand and apply Payment Card Industry Data Security Standard (PCI-DSS)
• Must have excellent verbal and written communication skills
• Ability to work efficiently in a collaborative team environment
• Proficient time management and organizational skills
• Must be detail-oriented, organized, and able to effectively perform multiple tasks
• Must demonstrate effective problem-solving skills
• Experience in working as a single point of contact, and making critical decisions as needed with little or no supervision
• Flexible and adaptable to change 
• Excellent documentation skills, including using Visio or draw.io for network diagrams
• Proficient in MS Office: Excel, Word, Outlook, Power Point and other Window and Mac software tools
• Time management skills, strong ability to multi-task, follow up and manage competing priorities independently
• Ability to establish and work with cross-functional teams
• Ability to work effectively within a team environment and independently
• Ability to work flexible schedule during weekdays and weekends as necessary

Peet’s Home Office is a Hybrid worksite,  which requires any Home Office employees to work onsite (Emeryville, CA) 3 days a week with the exception of any fully-remote role.

At Peet’s we hire the best people and are committed to supporting our employees and rewarding them for their work. The target annual base salary range for this position is $102,000-125,000. The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Peet’s offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program.