Representative, Client Svc I

Location US-VA-Newport News

Company Canon Solutions America, Inc.

Requisition ID 31016

Category Facilities

Position Type Full-Time

Represents the organization to customers by providing information, responding to inquiries or troubleshooting product problems. Typically reports to a Supervisor or Manager. Level I employees are entry-level and learning company policies and processes so they can develop the basic skills necessary to be successful in the job role. Their tasks are routine in nature, do not require decision-making and they work under close supervision.

Administrative
-Self-motivated with solid organizational skills
-Strong written and verbal communication skills, comfortable interacting with end users and key customer contacts
-Promptly informs manager of potential problems, customer concerns; responds to internal and external communications
-Ability to work either independently or within a team environment
Client Services
-Toner replacement
-First response to triage hardware or print related incidents
-Process client requests for changes in print hardware in work areas
-Document key activities in customer and internal systems / applications
-Assist in print device moves / installations, including coordination of activities with key client support groups
-Perform device preventative maintenance and cleaning
Device Maintenance
-Responsible for customer satisfaction through the performance and maintenance of various types of print equipment
-Follows daily, established maintenance processes and procedures
-Evaluates equipment issues and notifies service department if unable to resolve
-Assists end-users in basic functionality of equipment
-Records meter reads and maintains service activity reports
Inventory Management
-Processes and monitors all inventory movement (e.g., supply qty, hardware inventory)
-Assists in identifying slow moving, obsolete, or low levels of inventory
-Documents and communicates weekly and periodic inventory levels.
-Orders / ships / receives supply items as needed on a daily / weekly / ad hoc basis
-Tracks outstanding shipments to / from client locations
-Responds to internal and external inquiries and provides shipping status information as needed

Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
-Ability to multitask and prioritize in order to meet deadlines
-Good working knowledge of MS Office (Outlook, Word, Excel, Powerpoint)
-Good customer service and communication skills
-Ability to work with minimal supervision
-Ability to work OT as needed
-Required to take all necessary steps to obtain security and/or other clearances required by customers
-May require a personal vehicle (valid driver's license and acceptable driving record necessary).
-May require driving between multiple client locations
- Ability to lift up to 50lbs.
- Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine's World's Most Admired Companies in 2020.

Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers' site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers.

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