Counter Sales Representative - Full-time

Mid-Cape Home Centers traces its roots back to 1895, and today supplies professional builders, remodelers and homeowners in Massachusetts' South Shore, Cape Cod and the Islands with lumber and specialty building materials from its six locations in the southern coastal region of Massachusetts.

US LBM provides a wide range of building materials to con st r uction professionals, combining the advantages of o ur national scale with the excellent service levels, expertise , entrepreneurial culture and cu st omer relationships of our local brands.

As a people-fir st company, passionate about continuous improvement, US LBM is proud to provide our associates access to the resou rces , training and developmental opportunities to empower them to succeed today, while growing professionally and preparing for the challenges of tomorrow.

Pay Rate: $18.00 - $26.00 per hour

Position Overview

The Cou nt er S ale s Representative is responsible for assi st ing cu st omers and contractors with the sales process by taking orders over the cou nt er , answering que st ions, and receiving payment for cu st omer orders. This position typically works in a retail environment.

Essential Job Duties

• Greet and interact in a positive manner with cu st omers. Assi st s with que st ions regarding merchandise, location of merchandise in st ore, pricing, and promotions.
• Process cu st omer sales through use of cash regi st er. Receive payment by cash, check, credit cards, vouchers, or automatic debits and processes according to company st andard procedures.
• Provide initial response to cu st omer inquiries regarding product selection, placement of orders, reque st s for prices and quotations, complaints and scheduling of deliveries and in st allations, and providing cu st omer follow-ups.
• Facilitate product selection of scheduled and walk-in showroom cu st omers, using proper forms to assure consi st ent records of selections.
• Purchase special products and obtain information on pricing specifications, uses, and availability.
• Attend assigned training and meetings as required to increase knowledge of entire product offering.
• Create accurate and complete invoices, work orders, and sales tickets. Code and input cu st omer orders, pricing information, and additional data into the computer sy st em.
• Issue refunds or credits to cu st omers with manager approval when necessary.
• Bag, box, or wrap merchandise; prepare packages as necessary.
  • Correctly maintain all cash levels at the regi st ers, compute and record totals of transactions.
• Responsible for appearance of the showroom, the physical integrity and pride of the showroom. Maintain st ore environment including doors, floors, windows, ceilings, re st r ooms, and work st ations. Clean and du st products, displays, and face of the products.

• Maintain st ock levels on the sales floor and in the st ockroom.
• Assi st with physical inventory.
• Other duties as assigned by location management.

Knowledge, Skills & Abilities

• Minimum education required - High School Diploma or GED equivalent.
• Minimal experience required - building material knowledge and sales experience a plus.
• Special skills required - Commitment to providing excellent cu st omer service, st r ong oral and written communication skills. Maintenance of professional demeanor. Mu st be detail-oriented and highly observant. Mu st be able to multi-task. Mu st possess good mathematic skills. Able to use a calculator and computers.
• Knowledge of building materials, applications, related equipment, and/or con st r uction indu st r y.
• Good interpersonal and cu st omer relations skills, vendor knowledge, ability to read, write, and perform basic mathematical calculations, and excellent oral and written communication skills.
• Ability to read and under st and blueprints.
• Should be familiar with computer, printer, telephone, copy machine, fax machine, engineer's scale/ruler, mechanical tools, inventory, and inventory control.
• Mu st be able to drive and walk throughout yards, plants, and offices, computer literate with Microsoft Office products and Trend sy st em.
• Ability to work Saturday and evening schedules as required .
• Physical demands include st anding regularly, walk , use hands and arms to finger, handle, feel, carry, or reach. Occasionally required to sit; climb or balance or st oop; kneel, crouch, or crawl. Regularly lifting up to 25 lbs., frequently lifting up to 50 lbs., and occasionally lifting up to 100 lbs.

Mid-Cape , a Division of US LBM Holdings, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.