Retail Fabric Sales Associate

The Retail Fabric Sales Associate is responsible for connecting customers with the appropriate fabric(s) for their personal and/or professional projects. The ideal candidate will already have some working knowledge of textiles through previous experience in sewing, design, or costume work. Fashion design experience specifically is a plus but not required.

Overall candidates should have a strong demonstrated background in customer service and a willingness to learn from coworkers on the job. The right candidate will also be able to lift and move fabric bolts 10 lbs or more in weight.

Associates who meet and surpass monthly quotas earn commission from their sales.

Primary Responsibilities

• Accurately assess customer fabric needs and direct them to a variety of potential solutions
• Collaborate with other sales associates, office staff and staff at other Mood locations to fulfill customer needs
• Strive to meet and exceed monthly sales goals to earn commission
• Assist all staff in correctly shelving fabric by fiber and weave
• Maintain clean and orderly displays of fabric as housed in walls throughout the store
• Engage with customers over the phone and via email to process orders
• Build long-term relationships with customers seeking consistent textile suppliers

Requirements

• Fabric experience of some kind
• Demonstrated strengths in customer-facing roles
• Proficiency in English
• Proficiency in Spanish and/or other languages a plus
• Excellent communication and interpersonal skills