General Manager - Full-time

Sign on Bonus of $500 for Spanish speaking applicants after 90 days of employment!

ABOUT HCT

Just about 8 years ago, we started selling Nashville-style hot chicken out of a window in Olde Towne East - we did it every weekend for an entire summer and fall. From there, we opened up on the second floor of the historic North Market downtown, then added multiple locations in Cleveland and Columbus neighborhoods.

Aside from great chicken, we're also a Fair Chance employer - this means we judge our applicants by their future plans, not their past. In other words, if you've had a run-in with the courts or have established a record (we call those 'alternative resumes') for yourself, we welcome you to apply and promise you the same consideration we would any other candidate

WHAT'S IT LIKE

Our work environment is fun, energetic, and rewarding. We work hard to give our team members significant opportunities to grow, regardless of previous experience or education. Because of that, everybody starts in the same place - on our dish tank. It sounds crazy, but everyone from top to bottom has pulled shifts on our tank. From there, your career path is up to you. You'll get promoted as you master positions in the front and back-of-house - everything from the cash register to chicken fryer. From day 1, you'll have expectations on paper, so you'll know what you've got to do to grow and keep increasing your income. We’re an all-hands-on-deck kind of place, no one's ever too important to do dishes or pick up trash as they walk through the dining room.

$ AND BENEFITS

We've worked with our team to establish benefits supporting both personal and professional success. We know if you don't have what you need at home, it'll be difficult to bring your all to work. With that in mind, here are some of the benefits you'll earn if you make it onto the team

* Shift meals - our chicken is really good, too

* Matched savings - for things like cars, education, and housing

* Cash advances

* Growth and development opportunities

* Competitive salary and bonus

* PTO

* Traditional benefits package

* Plenty more

Core Responsibilities of this position:

Brand and Culture

• Supports and upholds HCT Fair Chance Hiring Model
• Leads by example as a role model for HCT's values and culture
• Serves as an ambassador to the local community

People and Development

• Develops crew members through coaching, training, and positive feedback
• Ensures achievement of proper staffing levels and retention goals
• Follows HR procedures and guidelines for talent acquisition, compliance, progressive discipline and performance management
• Team member quarterly check ins
• Responsible for hiring, firing, and reporting staff changes to HR

Guest Experience

• Builds authentic, inclusive and gracious relationships with our guests
• Creates and atmosphere reminiscent of a fun, family reunion - not a fast casual restaurant
• Delivers year over year sales growth by creating exceptional guest experiences
• Guest recovery

Food Safety and Quality

• Ensures all food safety procedures are executed according to health/sanitation regulations; takes corrective action as appropriate
• Conducts evaluations with Health Department
• Delivers best-in-class fried chicken that is consistently juicy, crispy, and absurdly flavorful
• Achieves food cost goals while maintaining the highest recipe integrity

Restaurant Operations

• Maintains the highest level of operational excellence at all times
• Maximizes profits by analyzing data and proactively implementing effective improvement plans
• Completes administration and projects in a thorough and timely manner
• Accountable for restaurant P+L and accurate forecasting of business
• Maintains restaurant equipment and facilities for the safety of guests
• Manages accurate inventory and cost savings measures

Job Type: Full-time

Salary: From $55,000.00 - $65,000 per year-plus bonus

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Supplemental pay types:

• Bonus opportunities

Experience:

• Restaurant General Manager: 2 years (Required)
• Restaurant: 2 years (Preferred)

License/Certification:

• Person in charge (Required)

Required qualifications:

• Legally authorized to work in the United States

Preferred qualifications:

• 18 years or older