Automotive Client Care Specialist

Herb Chambers Honda of Boston has a fantastic opportunity to start a long and rewarding career for the right person! We are seeking a Client Care Specialist to work in our BDC department. This customer service position will be responsible for handling internet leads, inbound phone calls, and customer retention.

Job Responsibilities:

• Receive inbound calls and internet leads and follow up with clients in a prompt, courteous manner, letting each customer know that they are our number one priority
• Communicate with the prospective sales clients until they are ready to set an appointment and visit the dealership
• Obtain customer information and keep accurate database
• Maintain a dealership standard for response time
• Set up sales appointments with all customers with the focus that all customers are prospective long-term customers
• Handle minor customer complaints and misunderstandings

Benefits Include:

• Health & Dental Insurance
• 401K with company match
• Flexible Schedule
• Paid time off

• Must have flexible schedule and able to work weekends
• Must be self-motivated and performance driven
• Must be able to attend training
• Proven experience in sales. Auto sales preferred but not required.
• Strong written and verbal communication skills.
• Highly organized with the ability to learn quickly.
• Strong computer and typing skills
• Professional and personable demeanor
• Must be available weekends